Northampton / Springfield KOA

139 South Road

Westhampton, MA 01027

Reserve: 800-562-6572

Info: 413-527-9862

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Camper Rating
4 out of 5
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Campground Reviews

Aug 10, 2014
Aug 10, 2014
Set in a gorgeous area of Mass. Large, has a nice walking path. Cabin very cute, clean and comfortable. Lots of outdoor seating provided. Food at Sunday's breakfast very slow - not too many activities - kids thought arcade was lame - pool surrounded by ugly hurricane fence - but there's plenty to do in surrounding area.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us and your nice words. I apologize for the slow Sunday breakfast. We got slammed at 8am and it didn't stop. We pride ourselves on serving cooked to order breakfast. Arcades today are somewhat lame. The hurricane fence, lol, is chain link with small fabric by code.
Aug 09, 2014
We stayed in a delux cabin, absolutly beautiful inside and so comfortable! We drove 2 1/2 hrs to get here but it was so worth it!

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much for your nice words. Enjoy the rest of your summer. We hope to see you again soon.
Aug 08, 2014
It was great, the kids were so busy with all the activities. Loved the pool. Clean bathrooms and staff was so helpful.

CAMPGROUND RESPONSE / COMMENTS:

Thank you. Have a great summer.
Aug 08, 2014
Came in late and was greeted by the niceness people. Can't wait to come back. Amazing place great pull thru sites. Thank you Kelsey Family

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the nice words. We hope you stop again.
Aug 07, 2014
The kids had a great time will be back again. Bathrooms were clean, sites were great

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the nice words. Your family was a joy and we look forward to you returning in the fall.
Aug 06, 2014
Hard to rate staying only one night.Seemed to have many activities for children and facilities were clean and tidy. Would stay again.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your honest review. We agree a one night stay makes it difficult to review unless something bad or negative happened. Have a safe trip.
Aug 05, 2014
Aug 05, 2014
Aug 05, 2014
We did not like the fact that staff members occupy an area of the campground near us replete with Christmas lights, outdoor television and lawn ornaments. While people were friendly, this is a case where people have 'grown into' the place too much. It feels like someone else's proprietary space.

CAMPGROUND RESPONSE / COMMENTS:

It was Christmas in July during your visit. Also there was no reason to lie about how many kids you have as we do not charge for them. Have a great summer
Aug 05, 2014
Awful, very busy, children were not supervised at playground - given snow shovels to play with and ended up throwing shovels of rocks at one another. People walking around and driving golf carts with beers. Staff yelling at other staff. Washrooms were moldy and need of replacing. Site was not level. If it wasn't for being the halfway point to our destination, we would not of returned.

CAMPGROUND RESPONSE / COMMENTS:

This guest was upset because he lost the security card we issued for the gate and was charged $10. Keeping kids from playing with the pea gravel on the playground not possible. As long as ADULTS are responsible when drinking a beer that's nothing more then hard working people enjoying their weekend.
Aug 05, 2014
Great Campground. We had a cabin and it worked out good. Water pressure was low but hey its a campground. Wish we could have stayed more to enjoy many of the activities

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us. We hope your family returns soon
Aug 05, 2014
Had a great time, We cant wait to come back

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the nice comments. See you again soon. Enjoy the rest of your summer.
Aug 04, 2014
Aug 04, 2014
Had a really nice time. Everyone is super friendly.

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much for the nice words. Unfortunately, lately it seems like only the people that are upset complete the surveys. We hope your family has a great summer.
Aug 03, 2014
Aug 03, 2014
3 to 4 stars. Facilities and bathrooms are fine, OK, but there is so much erosion that our campsite was all sandy and gritty. After a rain, the sand and grit just gets everywhere. It would be nice if the campground spread gravel on the eroded sites, as they have on some of them.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for taking the time to fill out the survey. I will check your site in the morning and correct any problems. Have a great summer and we hope to see you again soon
Aug 02, 2014
Great family oriented place to stay located in the beautiful Berkshires

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us and the nice words. Have a safe and happy summer
Aug 01, 2014
It would be great if there were more organized activities for older kids during the week. The staff was very helpful and friendly.

CAMPGROUND RESPONSE / COMMENTS:

In today's world, activity planning is difficult for older children. Our activity directors attempt to interact with all the children to find their interests and plan activities based on them. Have a great summer.
Jul 29, 2014
3rd year staying here. 1st two years we were able to reserve a specific site. This year even with reserving 2 months in advance was not able to reserve a specific site. In fact they wouldn't even tell me what site # I would have. The site we got was unlevel and hard to get pitch for sewer. We may try a different campground. But we still enjoy this facility.

CAMPGROUND RESPONSE / COMMENTS:

I apologize for the confusion. I see that on previous years you stayed on 54. I did not see a request in your reservation and we thought we were upgrading you as site 51 is huge and backs up to the woods. We do make every attempt to give campers the sites they request. Have a great summer.
Jul 29, 2014
Jul 29, 2014
Jul 29, 2014
Our stay was okay and we would stay again. Office personnel were very professional and friendly. I would recommend though that the following items be considered; 1) restrooms and laundry closest to the lower pool require some updating, 2)Need to enforce the 5 MPH rule for all individuals visiting the park and this should also include all individuals driving the golf carts. Thank you.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your considerate suggestions. I do agree the lower bathrooms can use some updating. Although they are older they are always clean. We plan on renovating them this winter. As for the 5 mph speed limit we do enforce it for both cars and carts. Have a great summer and safe travels
Jul 29, 2014
Our site was great. I didn't care for the pull thru sites in the front of the site...they did not give a good first impression. The sites further back were great. The only negative was the complete lack of local tourist information...maps, local tourist highlights, activities, etc. Staff could not even identify the major horse show happening in Northampton.

CAMPGROUND RESPONSE / COMMENTS:

I apologize for the staff not helping you with tourist info. We have several brochures in the room attached to the store as well as a few handouts with information and phone numbers. Enjoy the rest of your summer
Jul 28, 2014
Jul 28, 2014
The site we stayed at very spacious. The people were very nice.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us. Have a great Summer
Jul 28, 2014
The KOA get away weekend was a wonderful experience for me and my family. I enjoyed the friendly family atmosphere. The campsite was clean and well kept. My family and I can't wait to revisit again.

CAMPGROUND RESPONSE / COMMENTS:

Thanks so much for staying with us and saying such nice things. We are happy you will be returning and will be waiting. Have a great summer
Jul 28, 2014
We always have a lot of fun here. The kids love the 2 different pools and all of the activities, especially tie dying and the ice cream social. We will definitely be going back again very soon!

CAMPGROUND RESPONSE / COMMENTS:

Thanks, your family is always fun when staying with us. The shirts came out great. See you soon.
Jul 28, 2014
We enjoyed our stay at the Northampton KOA. It is a very large camp-site, much larger than the other KOA sites that we have been to. Our kids enjoyed the fire-truck ride in particular. The playground is nice, the pool was nice, and the front-desk people were friendly and helpful. My only suggestion for improvement would be add more stalls to the bathrooms, sometimes the wait was too long.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the nice words. I obviously need to train staff on check-in duties. They should have informed you of the 3 separate bathroom buildings available. Enjoy your summer.
Jul 28, 2014
Everyone was very friendly and helpful.

CAMPGROUND RESPONSE / COMMENTS:

Thank you. Have a great summer.
Jul 28, 2014
Jul 26, 2014
Bathrooms are limited and small but clean and beautiful area.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us and the nice words. Also my family thanks you for your service. Have a GREAT Summer
Jul 24, 2014
Great place and lots to keep the kids busy!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for spending a few days in one of our deluxe cabins. Your family was a joy to have stay with us. Have a great summer
Jul 23, 2014
Jul 23, 2014
Thank you all for everything! Dogs loved the pet area! You all are great!!!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your nice comments. We love getting these reviews from campers who spend many days with us. Have a safe trip
Jul 23, 2014
staff was very nice camp spot was clean and level we will be back!!

CAMPGROUND RESPONSE / COMMENTS:

We are glad you enjoyed you site up in our orchard area. We hope to see you again soon
Jul 22, 2014
We reserved two months ago only to be given a back-in no sewage hookup site. We were ridiculed over the speaker phones that the men were speaking to the office on when we were parking.

CAMPGROUND RESPONSE / COMMENTS:

This camper reserved online and selected the least expensive site available, then demanded an upgrade for free. We were booked solid, as she was here for a religious convention. She then left early in AM to attend convention, leaving trailer on site unpaid. Snuck out after 10:30 pm without paying.
Jul 22, 2014
The staff was very friendly, unfortunately, we were placed near a large group and ended up calling the police to come due to a drunken family fist fight. When I spoke to the office the next day, they responded by saying "it only lasted three minutes", I they knew it was happening, why didn't they kick them out? I would not have had to call 911.

CAMPGROUND RESPONSE / COMMENTS:

Unfortunately, sometimes adults drink too much and this happens. Shouting match between 2 females. Police responded quickly and we worked with them, having one of the participants removed from the campground immediately and making the remaining parties go to sleep. My staff handled this correctly.
Jul 22, 2014
Jul 22, 2014
My only complaint is that I wish quiet hours were taken more seriously.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the nice review. I apologize about quiet hours, we do take them very seriously. Have a great summer.
Jul 21, 2014
Jul 21, 2014
Jul 21, 2014
Jul 21, 2014
They were very helpful and made me feel welcome.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us and we look forward to seeing you this fall
Jul 21, 2014
Just awesomely wonderful. Many amenities without leaving behind camping magic. Many activities for kids and grown ups to have fun together. I'll definitely will be back!!!!

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much for the nice words. We do work hard to balance activities with old fashion camping.
Jul 20, 2014
Awesome!

CAMPGROUND RESPONSE / COMMENTS:

Thanks
Jul 19, 2014
Toilet-shower-infrastructure very poor, insufficient! People nice and helpful.

CAMPGROUND RESPONSE / COMMENTS:

I also apologize for the staff not informing you of the other 2 larger and renovated restrooms located in the campground. Have a great summer
Jul 18, 2014
Jul 17, 2014
Jul 17, 2014
Lack of shady spots but that's how it is. For a campground of this size I was surprised there was only 1 toilet & 1 washer. We traveled out West last visiting National Parks staying at KOAs or private campgrounds & never paid 2.75 to wash clothes & 1.75 to dry. These places offered more of both. The owner & her family were having a disagreement outside the office over a security pass.Not 2friendly

CAMPGROUND RESPONSE / COMMENTS:

I apologize that my staff did not inform you of the other 2 Restrooms with laundry rooms located in the campground. The site type you requested was for open and sunny, we have wooded sites located throughout the campground. Have a great summer

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