Northampton / Springfield KOA

139 South Road

Westhampton, MA 01027

Reserve: 800-562-6572

Info: 413-527-9862

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Camper Rating
4 out of 5
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Campground Reviews

Jul 13, 2015
Lots of nice and helpful staff.
Jul 13, 2015
The kids loved it and overall it was a good experience. The turn off for me was going to the shop to buy a few things and the owner is in there, complaining why she's paying for things that not a lot of people are showing up for, then she just starts going down a list saying we're cutting this, this and this. Coming from working in professional environment, that should be done behind closed doors

CAMPGROUND RESPONSE / COMMENTS:

I apologize for those comments. It was a manager having a bad day and I spoke to her about this. Thank you for staying with us and I hope to see you again. Have a great summer
Jul 12, 2015
wonderful staff great activities for children
Jul 12, 2015
Our stay was very peaceful, & relaxing. The grounds and bathrooms were exceptionally clean. Dustin Jerry & Timmy were very professional & helpful as was the rest of the staff. We will return
Jul 11, 2015
We liked the campground and there were a lot of amenities. Most of the work kampers were very friendly and helpful. What we didn't like were the number of kids (some were young adults) that seemed to do whatever they wanted without consequence. Specifically, there were several kids in golf carts that seemed to do nothing ALL DAY but circle the campground. Owners kids we were told.
Jul 11, 2015
To Many children running around without parents You need to have times set aside for adults to use the pool Aside from that the place is clean and the staff are very friendly and helpful
Jul 11, 2015
Follow the KOA directions, not your GP S!
Jul 11, 2015
Stayed at this KOA, and while the location was good, the campground was very much geared toward seasonal campers. There was a ton of staff at the location, and quite often they were louder than the actual campers (constantly driving by in various vehicles). While they were very friendly, the constant drive-bys and numerous people in KOA yellow shirts seemed excessive.

CAMPGROUND RESPONSE / COMMENTS:

This was a holiday weekend and we stopped at this site several times for noise complaints. Unfortunately anytime we have to enforce rules the camper answers back with a negative review
Jul 10, 2015
First... Not everyone is a size 000, those bathrooms, and showers are extremely small, and doesn't accommodate everyone, the distance from your site to the bathrooms is a little much. Especially if you have little ones. Wifi was a lie, on the website it states " free wifi " but nope, spent more money on wood then the campsite. Others went wrong can't fit it all on the review space they provide!
Jul 10, 2015
Staff is amazing. Escorted us to our site and even assisted with a minor setup issue with the motor home. Will return when in area.
Jul 10, 2015
Jul 09, 2015
Jul 09, 2015
The staff was awesome!!!!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us and taking the time to leave positive comments. Have a great summer
Jul 07, 2015
Informative staff, caring and knowledgable and friendly. Bery helpful to the new inexperienced camper which I am.

CAMPGROUND RESPONSE / COMMENTS:

Thanks Dan, We deal with a lot of new campers and really enjoy the enthusiasm they bring to us. I hope this trip is the beginning of a great future in camping. Have a great summer
Jul 06, 2015
Bathrooms cramped & tiny. Could not get enough power to run AC, fortunately it was cool weather, couldn't get on line to make reservations for next KOA (internet unusable)

CAMPGROUND RESPONSE / COMMENTS:

We emailed you about this issue and thought you understood it was an issue with your RV. I hope you get it fixed before your next stop as you may do damage to the next park.Please notify the office when you have an issue. We found the damage you caused the day after you left. Safe travels
Jul 06, 2015
We loved it. It was our second year camping here. Will be back next year. Friendly staff, clean facilities, a lot of fun things to do!

CAMPGROUND RESPONSE / COMMENTS:

Thanks guys, I know you love site 128 as much as we do. See you again soon
Jul 06, 2015
Excellent services. Great people and also very helpful with our needs.. Will recommend anytime.. Especially if your have a group of 39 with you..

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the nice comments. We enjoyed your group and we are looking forward to your return. Have a great summer
Jul 06, 2015
The areas were clean and people were very friendly. My family and I will return next year!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for spending the holiday with us. Your group was fun. Have a great summer
Jul 06, 2015
It was great, my muffler fell off, when a car hit me in the rear of my motor home, the people at the KOA help me out to put it back up so i did not drag it on the ground, i made it back to NJ with no problems, a VERY THANK YOU FOR THE HELP.

CAMPGROUND RESPONSE / COMMENTS:

I am glad you made it back safely. I will pass this on to Tim & Mark and they thank you for your generosity. I hope the rest of the summer is enjoyable. Safe travels
Jul 06, 2015
We stayed at KOA to celebrate the 4th of July holiday. It was our little family vacation (18 of us, 5 sites!). We had a wonderful time. The staff was courteous and friendly. They had great activities for the family and specially the children. From tie dye shirts to ice cream sundaes! They sure know how to keep everyone entertained and busy. Thanks KOA for a having us! Mary Irizarry

CAMPGROUND RESPONSE / COMMENTS:

Thanks for spending your holiday with us. Your group was also a joy to have and you sure did take advantage of every activity we offered See you again soon
Jul 06, 2015
We had a wonderful weekend.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for spending your holiday with us. Your family was a lot of fun and your kids were a joy. Have a great summer
Jul 06, 2015
Nice place for the family. Friendly staff. Bathroom very clean great activities i will recommend. To all my friend and will come back soon

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us over the holiday. I am happy to hear you had fun and we look forward to seeing you again someday. Have a great summer
Jul 06, 2015
I found the staff extremely rude, the men are very very rude the weekend guests. You guys are not made out to accommodate more than your own family. It seems as if your family has taken over the campground and outside guests are not welcomed. The pool is dirty, the bathrooms are disgusting, your staff and the enforcement of campground rules are not consistent. The smell of weed was very present!!

CAMPGROUND RESPONSE / COMMENTS:

There is always one review on a holiday like this. The other side of the story is they arrived at 3:00 AM and proceeded to be as noisy as possible setting up. The smell was from their site and the pool couldn't have been that bad as they spent the next day until 5 pm at the pool. Late checkout at NC
Jul 05, 2015
We stayed in a cabin which was very nice. Very clean. Cabin was across from pool and arcade which was very loud. Also set on a main road. Pool was not inviting and activities for kids seemed thrown together. We also needed to cancel a day but we were not allowed. They said we needed a 30 day notice. We could never have given a 30 day notice because we booked on June 1st for June 26-29.

CAMPGROUND RESPONSE / COMMENTS:

This camper was upset after an argument with his girlfriend and wanted to leave at 6 pm . The rest of the review is strange as they had no kids with them and if they did the location of the cabin was perfect, Near the pools and activities. Family campgrounds come with noise of kids having fun.
Jul 05, 2015
satisfactory.

CAMPGROUND RESPONSE / COMMENTS:

Thanks
Jul 05, 2015
The place was a mess. Forced us to drive over muddy fields with impossible turns while they pulled out fence posts so we could get by. All this to arrive back almost to the entrance. We paid for a "deluxe "pull through. It was a new site with unsettled gravel that was water you sunk into up to your ankles. Told the office it was unacceptable & she told me that made her sad.

CAMPGROUND RESPONSE / COMMENTS:

I apologize about the trip to your site. You failed to mention our fire truck was broken down in the road and we explained the need to drive around it for your site and offered a different site avoiding the truck. You insisted on the site you reserved and we gladly escorted you to the site.
Jul 05, 2015
Good location, has everything you need but high price for what you get. Small restrooms

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us. You chose one of our best sites. We also offer less expensive sites in the park with fewer amenities for your consideration next time Have a great summer
Jul 05, 2015
Great! clean, very friendly and helpful staff. kid friendly/dog friendly, but also great for couples and friends of all ages. The bathrooms are super clean and honestly the nicest I've ever seen at a campground. The pool was awesome. They have a separate pool for the kiddies too. The store in the front office has anything and everything you need... and VERY reasonably priced! WiFi a huge bonus

CAMPGROUND RESPONSE / COMMENTS:

Thanks for all you nice comments. We enjoyed having your family stay with us over the holiday. We hope to see you again soon!
Jul 01, 2015
Got site that we wanted for the beautiful view, but it was a little walk to bathhouse. Pond was smaller then anticipated, not worth fishing in it. Nice clean facility; friendly people. Lots to do for younger kids, not so much for teens. Was a very relaxing weekend despite some rain.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us. Teens today are the toughest crowd to please. We offer several outdoor games but most tees prefer a wifi code and air conditioning. Have a safe summer
Jun 30, 2015
Grandchildren came to visit and had a great time. perfect place for families

CAMPGROUND RESPONSE / COMMENTS:

Thank you for you nice words and taking time to post them. Have a great summer
Jun 30, 2015
Our hosts were pleasant, communicative and extremely helpful. The facility was clean and refreshing.

CAMPGROUND RESPONSE / COMMENTS:

Thank you and have a great summer
Jun 30, 2015
We had motorhome trouble and the staff were very helpful in helping us find someone to do repairs. They also held our site so we stay another night to get our motorhome fixed. Even though we did not participate, the campground had a lot of activities planned for the campers.

CAMPGROUND RESPONSE / COMMENTS:

Thank for staying with us on site 96. We were happy to help and we were glad you were able to get thing fixed and on your way. Safe travels
Jun 29, 2015
Wifi was terrible and we were on a site right beside the office. Staff were great.

CAMPGROUND RESPONSE / COMMENTS:

I apologize about the wifi. Some devices have security settings that make it difficult to connect to public systems like ours. We were glad we could help you to get what you needed off the web. Have a great summer
Jun 29, 2015
Had a great time, the kids were busy all day with the activities provided. Clean facility and friendly staff.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us We love families like your where both parents and kids participate in our planned activities. We look forward to seeing you in the fall
Jun 29, 2015
We stayed for four nights and had an amazing time! Everyone was really friendly, the campground was well maintained and the kids loved all of the planned activities! Sue went out of her way to let us know about things to see in the area and showed amazing customer service. A big thank you to everyone for a great stay!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us and taking time to let me know how well Sue does for us. She will be recognized at our weekly staff meeting. Have a great summer
Jun 29, 2015
I loved the activities at the site. The store and around the activity area was very nice. I wish the bathrooms were a bit closer and the tent site itself was grassier.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us. Next time you may like to try the sites in the orchard, they are all grassy with some trees and close to great restrooms and a dish washing station. Have a great summer
Jun 29, 2015
We really enjoyed our self. First time camping. Thank you.

CAMPGROUND RESPONSE / COMMENTS:

We love first time campers you guys were just having so much fun. See you later in the summer
Jun 29, 2015
The staff is great & very accommodating but there was confusion with the site that I specifically requested when I made the reservation. We wanted a wooded site so we could erect a tarp due to the weather. Also, the 40 pcs of wood we purchased was not completely dry. It spat all night making it hard to sit by the fire. Other than that, we love the campground and will return for sure.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us. I apologize about the wood we would have gladly swapped it out for you. Have a great summer
Jun 28, 2015
We stayed less than 10h, in and out stop on the road, but everything was clean and ready for us, easy to handle, and the staff was extremely helpful.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us. Our sites up front are perfect for the overnight guest as you don't have to unhook and you are set up in minutes. Safe travels
Jun 26, 2015
Nicest owner and staff we have ever met. Sally always took time to talk and always cheerful. Susan and Beth were very helpful and outgoing. Can't wait to visit again! Daughter loved Susan's dogs!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us. I share all comments with our staff at our weekly meeting and Sally, Sue and Beth were very happy they helped make you stay so good. Have a great summer
Jun 26, 2015
Very very nice plase Excellent costumer services the make me fill like a family

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us on one of the new sites. Have a great summer!
Jun 25, 2015
Nice. Quite could use some more activities more things to do. But overall it was very peaceful bathrooms and showers very clean
Jun 25, 2015
Staff was willing to help when needed. Bathrooms and showers where available. We may have been a little noisy. But no one complained. We got discounted six flag ticket at main counter. Will be back for sure
Jun 25, 2015
Quiet, remote but lots of road signs to direct you in.
Jun 25, 2015
Though I am rating this KOA with 5 stars I have to also say that I would not recommend it to travelers though I would give 10 for a long term recommendation. It was extremely difficult to get to and from the highway. Once there it is quiet and the people who work there are great.

CAMPGROUND RESPONSE / COMMENTS:

We are located 12 mile from either Route 90 or 91. The route is clearly marked at every turn with blue camper signs. Unfortunately GPS loves to use exit 2 off route 90 which is a nice ride but not fun for RV's. We try to inform all to use exit 3 instead. Have a great summer
Jun 24, 2015
Great campground, lots of activities. Only wish there were more full hookup sites in the wooded area. Overall great experience, will be back!
Jun 24, 2015
We stayed in a pull-thru site for one night. Not much room between sites and no trees in our section (looked like it had been a parking lot at one time but now had grassy sites with gravel). The pull-thru sites are closest to the road but we didn't notice any road noise. The person at the front desk was very friendly and helpful.
Jun 24, 2015
Great weekend.

CAMPGROUND RESPONSE / COMMENTS:

Thank you. Have a great summer
Jun 24, 2015
The campground was great, like the changes they have done to improve the place. The staff was great as always. I would go back again....
Jun 24, 2015
The Campground was nice, the playground, pool, and dog park were wonderful for our family. Some of the staff was wonderful and very helpful, others were rude and gossipy in front of guests which was a little of putting.

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