Northampton / Springfield KOA

139 South Road

Westhampton, MA 01027

Reserve: 800-562-6572

Info: 413-527-9862

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4 out of 5
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Campground Reviews

Jul 07, 2013
Need more washers and showers but tried to do a lot of activities.

CAMPGROUND RESPONSE / COMMENTS:

I am sorry you didn't realize we have 3 separate bathroom buildings all with Laundries & showers. Have a great summer. John & Sally
Jul 07, 2013
There are many awesome Summer Kids Events. My kids like this place. Also, the staffs are very helpful and friendly

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the kind words. We have an amazing recreation director this summer. All the kids love her. We hope to see you and your family again soon. Have a great summer. John & Sally
Jul 06, 2013
Although it was a holiday weekend, the camp was very noisy. There was lots of activity with the staff and long term campers riding around in golf carts constantly. In addition, it was very buggy and wet perhaps because of the recent rain. We had a small puppy and the presence of many huge (and I mean huge) dogs made us all uncomfortable. On the positive side, the cabin was clean/comfortable.

CAMPGROUND RESPONSE / COMMENTS:

We are sorry for you experience at our campground However it was a Holiday weekend and being full and active should have been expected. Quiet hours are always enforced and despite the crowds it was very quiet after dark. We welcome well behaved dogs of all sizes. Have a great Summer. John & Sally
Jul 03, 2013
Jul 03, 2013
People were very friendly and helpful. Enjoyed the activities. Didn't have hot water for the last night for showers.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the nice words. We didn't realize the pilot light went out till after your showers. Sorry. Have a great summer
Jul 02, 2013
This is an adequate campground. The cabins are terrific. It has greatly improved since being a KOA campground but I would like to see more full hook-up sites. The location is very good.
Jul 01, 2013
We stayed in one of the cabins. It was very clean. Our cabin was not stocked with plates/cups/utensils as we thought it would have been. When inquiring about the matter, the girl at the desk merely shrugged. At least we were able to buy some plastic cups/utensils and paper plates at their store.

CAMPGROUND RESPONSE / COMMENTS:

I'm sorry about the confusion. You reserved our basic cabin. ALL of our other cabins are stocked with everything you were looking for. We were all booked or we may have been able to upgrade you. Have a great day
Jul 01, 2013
Great. The people were pleasant The cabin was clean, well kept,comfortable& I enjoyed my stay. Looking forward to next time.
Jul 01, 2013
Quiet and peaceful. Quiet hours are enforced. Well kept and most of the staff are very helpful and friendly.
Jul 01, 2013
Very nice. Staff were friendly and helpful. seen many new things and upgrades. very nice. last visit was 2007. would like to see more full hookups in shady sites.Iwould reccomend putting pets on sites(areas) just for pets.I walked around and saw some very large site and some small sites.. good variety, however the pull thru and back in sites that were up front,a little small and felt were to close

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the suggestions. We always take camper comments in mind when planning future upgrades.
Jul 01, 2013
The staff was great, we came in late and hungry, the staff took the time to deliver a menu took our order for Burgers and actually delivered them!! Great service!!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us. You were such nice people we loved going the extra mile for you. Have a great summer
Jun 29, 2013
Pull through site was easy to access. Staff seemed to be in a feud when we arrived....not very happy, as if burdened...a first from our experience. As well water pressure dropped to a trickle after heavy rain and no way to contact folks until office opened at 9:00 am. No apologies given.

CAMPGROUND RESPONSE / COMMENTS:

I'm sorry about your water issue. We had some children who thought it was funny to turn on water spigots. We corrected the issue as soon as we were made aware. We do have an emergency number posted at the store and on the map we gave you upon check in. A doorbell on the store rings into our house.
Jun 29, 2013
Ok There was no hot water in showers Friendly

CAMPGROUND RESPONSE / COMMENTS:

I apologize for the cold water. The pilot light went out on the heater. We corrected it as soon as you notified us. Have a great summer
Jun 28, 2013
the bathrooms were not at KOA standards. Many of the games in game room did not work or was missing components and when asked for refund was ignored by employees.

CAMPGROUND RESPONSE / COMMENTS:

I apologize for your troubles. Our games are owned by a third party. The bathrooms in that area are slated to be upgraded this fall. We chose to do this bathroom last as it is in the part of the campground with all full hookup sites. Although dated they are always very clean. Have a safe trip.
Jun 27, 2013
Jun 26, 2013
Jun 26, 2013
Great time great service. Great camp site looked all the events an arcade pool hoop court

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the nice words. We enjoyed meeting you and your family. Hope to see you soon
Jun 25, 2013
We really enjoyed our stay this past weekend. We have already booked another night this Saturday! Staff was very helpful & friendly. Kids enjoyed the pool very much. Clean restrooms. Just a very enjoyable time overall. Thank you
Jun 24, 2013
Jun 24, 2013
I enjoyed our site, however more full hookup sites would be good and more front sites with shade.
Jun 24, 2013
This was our first time camping at this KOA and we had a really great time. The atmosphere was very relaxing at the campgrounds. The sites out family had (51 and 52) were just what we like. When we come back to this KOA, hopefully those same sites will be available again.
Jun 24, 2013
The campground seems very family friendly, lots of activities for kids.
Jun 24, 2013
Only an overnight, but enjoyable. Obvious work going on to improve/renovate this campground. LOTS of activities.
Jun 24, 2013
Pros - the staff was friendly and the place was clean. Cons- sites are all very close to main road, no privacy at all. Also it seemed like most of the people there were staying for a long length of time so there was a lot of cross-site chatter with dogs running back & forth. Not very relaxing, I was to stay 2 nights but left after 1

CAMPGROUND RESPONSE / COMMENTS:

I apologize we really dropped the ball on your stay. Staff member put you on a site convenient to the restrooms when you requested a more secluded site. We spoke to the camper with the loose dog. If your are ever in the area again we will make it up to you. We strive to deliver a great experience.
Jun 22, 2013
Loved the campground. The pool was very refreshing on the hot days and the field was perfect for our group. Staff was very friendly and helpful.
Jun 22, 2013
very nice
Jun 22, 2013
Had a great. Enjoyed the park and staff was very helpful. D
Jun 21, 2013
One shower with only a screen door. Too cold to use it.

CAMPGROUND RESPONSE / COMMENTS:

Yes that bathroom has only 1 shower per gender because it is located near all our Full Hookup sites. Two other bath houses with 2 showers each are located in other areas of the campground.
Jun 20, 2013
Great stay but too short. Will be back. Thank you.
Jun 17, 2013
The staff was awesome, polite and very helpful. The seasonal campers came over to us and talked it made for a truly great family trip. Thank You.
Jun 17, 2013
Great weekend, staff is friendly. I will always come back! This is our 3rd year coming back!
Jun 17, 2013
It was a one night stay and was adequent for what we needed it for. Can not really comment on the campground or it's facility was not there long enough.
Jun 17, 2013
Jun 15, 2013
Jun 14, 2013
Nice people - well maintained.
Jun 10, 2013
Staff could not have been nicer. Very clean well kept campground. And I even won at Bingo! We will definitely be back.
Jun 10, 2013
Jun 10, 2013
Super friendly staff. Amazing sites that are easy to get onto and nice to stay on!
Jun 10, 2013
Very nice group of workers. Love the campground, reminds me of my childhood.
Jun 07, 2013
The staff was great, Mike was so helpful and answered all my questions. A bit away from interstate but a beautiful ride and nice campground.
Jun 06, 2013
Despite the cold and rainy weather, the activities brightened our stay.
Jun 05, 2013
Clean, nicely wooded sites, clean facilities.
Jun 04, 2013
Friendly staff, clean pool and plenty of activities. Campsite was clean and quiet.
Jun 03, 2013
Jun 03, 2013
We stayed in a cottage, which was new, clean, comfortable and adorable. The price was right too. The customer service was good. The atmosphere was family oriented and yet quiet. The pancake breakfast was delicious.
Jun 03, 2013
The open field spaces near the entrance are good for short staysc or long rigs. Shady and grassy areas care up a dirt road 1/4 mile. Very nice staff and seasonal campers. Only 100 yards off ( Ma. ) Rt. 66.
Jun 03, 2013
There were a few frustrated acting folks in the office when I checked in, but the person behind the desk was very nice and told me everything I needed to know. The only thing that sort of bugged me was that the cabin I rented right in the most commonly used area, by cars and walkers. I felt like I was on display. LOVE LOVE LOVE the cabins though!!!!!!
Jun 03, 2013
Staff knows us by name, and not just the name on our credit card. We are multiple, and definately appreciate the continued respect, and that we are treated as individuals. It's why this is our favorite campground.

CAMPGROUND RESPONSE / COMMENTS:

Thanks again, see you soon
Jun 03, 2013
Much better experience this year. Friendly,personable and extremely helpful staff. Best thing is that quiet hours are enforced and campground is clean and up to date. Plan to go back often.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for giving us a second chance this year, We are working very hard to make sure we deliver a great experience to all
Jun 03, 2013
Facility still in need of updates in bathrooms/showers and in desperate need of outdoor sink to wash dishes. It would be great if they could do this!

CAMPGROUND RESPONSE / COMMENTS:

We plan on having at least one dish washing sink up and running with in 2 weeks. This springs weather has been challenging but we are catching up. The bathroom you used is slated for upgrade this fall. Our other 2 bathroom buildings have been completely renovated

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