Northampton / Springfield KOA

Open April 22 - October 29

Reserve: 800-562-6572

Info: 413-527-9862

Email

139 South Road

Westhampton, MA 01027

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Camper Rating 4 out of 5

Based on 1000 Reviews

Campground Reviews

Jul 17, 2015
Love the new site we stayed in (#10). Office was very accommodating when we had to make last minute change to reservation to arrive sooner and stay longer. We always enjoy our stay at this campground.
Jul 17, 2015
Kabin stated to have 2 sets of bunks and only had one. Pull out sofa is hard futon. Hot water heater in kabin was not working and insufficient. Only one shower at facility station. Nice location. Staff were very nice. Good store. Lots of activities available.
Jul 17, 2015
Jul 17, 2015
Jul 17, 2015
Most of the staff was friendly enough; but compared to other KOA's across the country, this one needs a little TLC. I've been raving about the quality/condition of the KOA's we've stayed at; but believe we'll avoid this one in the future.
Jul 16, 2015
First time here and it was just as described. We already have reservations for 2 more long weekends. Will be staying another 10 -12 single nites to watch our granddaughter play Volleyball at Springfield, can't wait.
Jul 16, 2015
I was impressed with the fun activities for kids. The staff is super friendly and they really made us feel like family. The campground is also very clean.
Jul 16, 2015
First time we ever stayed although our family has been raving about the place for years. We opted to stay in a cabin with our two little elderly dogs. The owner was more than accommodating to us and a camp host, Dustin, even helped us with pet care! Loved our stay. Did not have wireless, though, but all things considered a great experience. Coming again next year. R and R
Jul 16, 2015
The positive: no qualms with the staff. The customer service and friendliness was above and beyond. Nice Sunday breakfast for low cost. 1/2 hour away from downtown Northampton. The negative: from other KOA's I've stayed at, this location was a little disappointing. It was very crowded, sites are really close together without any privacy, and the bathrooms are SMALL and outdated.
Jul 16, 2015
Very relaxing and clean campground. Everyone is very friendly.
Jul 16, 2015
Very very noisy after 10 pm. Bathrooms were in poor condition and it seemed like there was a small septic leak in the grounds as the odor was prominent.
Jul 16, 2015
Very clean, friendly staff, lots of activities. Everything you could ask for.
Jul 16, 2015
I love it
Jul 15, 2015
My RV broke down and had to be towed to the shop. John was very helpful in finding a available cabin for a few days until my rv get fixed.
Jul 14, 2015
A little hilly with a bumpy road to site...otherwise a good KOA
Jul 14, 2015
We only found 2 showers in the entire campground. I don't think that was enough for the size of the campground
Jul 14, 2015
Staff went overboard to be helpful. Hookups were conveniently placed.
Jul 14, 2015
It was a nice campsight, snack bar was way at the other end, not accessible unless you wanted to walk a mile, too many seasonal spots, not enough for non-seasonal
Jul 13, 2015
Friendly,clean and lots of fun!
Jul 13, 2015
Always enjoy this campground for the peace and quiet but was really impressed when four male employees were stacking wood and didn't use any profanity. What a nice change nowadays. Thank you for your professionalism and great care with the grounds!
Jul 13, 2015
We love staying at N'ton koa.
Jul 13, 2015
Pleasant staff and clean facilities. Very pet friendly with a nice little dog park.
Jul 13, 2015
Bathrms need work- great pads for favs ... No flooding after torrential rain
Jul 13, 2015
Everyone is so friendly and accommodating! Thank you! (Just upgrade the washrooms and we'd give five stars!!!
Jul 13, 2015
Lots of nice and helpful staff.
Jul 13, 2015
The kids loved it and overall it was a good experience. The turn off for me was going to the shop to buy a few things and the owner is in there, complaining why she's paying for things that not a lot of people are showing up for, then she just starts going down a list saying we're cutting this, this and this. Coming from working in professional environment, that should be done behind closed doors

CAMPGROUND RESPONSE / COMMENTS:

I apologize for those comments. It was a manager having a bad day and I spoke to her about this. Thank you for staying with us and I hope to see you again. Have a great summer
Jul 12, 2015
wonderful staff great activities for children
Jul 12, 2015
Our stay was very peaceful, & relaxing. The grounds and bathrooms were exceptionally clean. Dustin Jerry & Timmy were very professional & helpful as was the rest of the staff. We will return
Jul 11, 2015
We liked the campground and there were a lot of amenities. Most of the work kampers were very friendly and helpful. What we didn't like were the number of kids (some were young adults) that seemed to do whatever they wanted without consequence. Specifically, there were several kids in golf carts that seemed to do nothing ALL DAY but circle the campground. Owners kids we were told.
Jul 11, 2015
To Many children running around without parents You need to have times set aside for adults to use the pool Aside from that the place is clean and the staff are very friendly and helpful
Jul 11, 2015
Follow the KOA directions, not your GP S!
Jul 11, 2015
Stayed at this KOA, and while the location was good, the campground was very much geared toward seasonal campers. There was a ton of staff at the location, and quite often they were louder than the actual campers (constantly driving by in various vehicles). While they were very friendly, the constant drive-bys and numerous people in KOA yellow shirts seemed excessive.

CAMPGROUND RESPONSE / COMMENTS:

This was a holiday weekend and we stopped at this site several times for noise complaints. Unfortunately anytime we have to enforce rules the camper answers back with a negative review
Jul 10, 2015
First... Not everyone is a size 000, those bathrooms, and showers are extremely small, and doesn't accommodate everyone, the distance from your site to the bathrooms is a little much. Especially if you have little ones. Wifi was a lie, on the website it states " free wifi " but nope, spent more money on wood then the campsite. Others went wrong can't fit it all on the review space they provide!
Jul 10, 2015
Staff is amazing. Escorted us to our site and even assisted with a minor setup issue with the motor home. Will return when in area.
Jul 10, 2015
Jul 09, 2015
Jul 09, 2015
The staff was awesome!!!!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us and taking the time to leave positive comments. Have a great summer
Jul 07, 2015
Informative staff, caring and knowledgable and friendly. Bery helpful to the new inexperienced camper which I am.

CAMPGROUND RESPONSE / COMMENTS:

Thanks Dan, We deal with a lot of new campers and really enjoy the enthusiasm they bring to us. I hope this trip is the beginning of a great future in camping. Have a great summer
Jul 06, 2015
Bathrooms cramped & tiny. Could not get enough power to run AC, fortunately it was cool weather, couldn't get on line to make reservations for next KOA (internet unusable)

CAMPGROUND RESPONSE / COMMENTS:

We emailed you about this issue and thought you understood it was an issue with your RV. I hope you get it fixed before your next stop as you may do damage to the next park.Please notify the office when you have an issue. We found the damage you caused the day after you left. Safe travels
Jul 06, 2015
We loved it. It was our second year camping here. Will be back next year. Friendly staff, clean facilities, a lot of fun things to do!

CAMPGROUND RESPONSE / COMMENTS:

Thanks guys, I know you love site 128 as much as we do. See you again soon
Jul 06, 2015
Excellent services. Great people and also very helpful with our needs.. Will recommend anytime.. Especially if your have a group of 39 with you..

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the nice comments. We enjoyed your group and we are looking forward to your return. Have a great summer
Jul 06, 2015
The areas were clean and people were very friendly. My family and I will return next year!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for spending the holiday with us. Your group was fun. Have a great summer
Jul 06, 2015
It was great, my muffler fell off, when a car hit me in the rear of my motor home, the people at the KOA help me out to put it back up so i did not drag it on the ground, i made it back to NJ with no problems, a VERY THANK YOU FOR THE HELP.

CAMPGROUND RESPONSE / COMMENTS:

I am glad you made it back safely. I will pass this on to Tim & Mark and they thank you for your generosity. I hope the rest of the summer is enjoyable. Safe travels
Jul 06, 2015
We stayed at KOA to celebrate the 4th of July holiday. It was our little family vacation (18 of us, 5 sites!). We had a wonderful time. The staff was courteous and friendly. They had great activities for the family and specially the children. From tie dye shirts to ice cream sundaes! They sure know how to keep everyone entertained and busy. Thanks KOA for a having us! Mary Irizarry

CAMPGROUND RESPONSE / COMMENTS:

Thanks for spending your holiday with us. Your group was also a joy to have and you sure did take advantage of every activity we offered See you again soon
Jul 06, 2015
We had a wonderful weekend.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for spending your holiday with us. Your family was a lot of fun and your kids were a joy. Have a great summer
Jul 06, 2015
Nice place for the family. Friendly staff. Bathroom very clean great activities i will recommend. To all my friend and will come back soon

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us over the holiday. I am happy to hear you had fun and we look forward to seeing you again someday. Have a great summer
Jul 06, 2015
I found the staff extremely rude, the men are very very rude the weekend guests. You guys are not made out to accommodate more than your own family. It seems as if your family has taken over the campground and outside guests are not welcomed. The pool is dirty, the bathrooms are disgusting, your staff and the enforcement of campground rules are not consistent. The smell of weed was very present!!

CAMPGROUND RESPONSE / COMMENTS:

There is always one review on a holiday like this. The other side of the story is they arrived at 3:00 AM and proceeded to be as noisy as possible setting up. The smell was from their site and the pool couldn't have been that bad as they spent the next day until 5 pm at the pool. Late checkout at NC
Jul 05, 2015
We stayed in a cabin which was very nice. Very clean. Cabin was across from pool and arcade which was very loud. Also set on a main road. Pool was not inviting and activities for kids seemed thrown together. We also needed to cancel a day but we were not allowed. They said we needed a 30 day notice. We could never have given a 30 day notice because we booked on June 1st for June 26-29.

CAMPGROUND RESPONSE / COMMENTS:

This camper was upset after an argument with his girlfriend and wanted to leave at 6 pm . The rest of the review is strange as they had no kids with them and if they did the location of the cabin was perfect, Near the pools and activities. Family campgrounds come with noise of kids having fun.
Jul 05, 2015
satisfactory.

CAMPGROUND RESPONSE / COMMENTS:

Thanks
Jul 05, 2015
The place was a mess. Forced us to drive over muddy fields with impossible turns while they pulled out fence posts so we could get by. All this to arrive back almost to the entrance. We paid for a "deluxe "pull through. It was a new site with unsettled gravel that was water you sunk into up to your ankles. Told the office it was unacceptable & she told me that made her sad.

CAMPGROUND RESPONSE / COMMENTS:

I apologize about the trip to your site. You failed to mention our fire truck was broken down in the road and we explained the need to drive around it for your site and offered a different site avoiding the truck. You insisted on the site you reserved and we gladly escorted you to the site.
 

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