Northampton / Springfield KOA

139 South Road

Westhampton, MA 01027

Reserve: 800-562-6572

Info: 413-527-9862

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Camper Rating
4 out of 5
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Campground Reviews

Aug 17, 2014
Aug 17, 2014
Super people, friendly and helpful. Nice level site for MH and tow vehicle. A bit out of the way not great roads to it but doable.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the nice review. We hope the rest of your vacation is great
Aug 17, 2014
Never stayed at a koa before and can't wait to come back! Very friendly, helpful , clean bathrooms and lots to do. Love the fire truck at night.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us. The 8 pm fire truck seems to be a camper favorite. We always seem to have to multiple trips. Have a great summer
Aug 16, 2014
Although the staff was friendly, it is definitely an old campground. The bathrooms definitely could use updating.
Aug 16, 2014
Aug 16, 2014
Christmas? In July? We didn't get all of the Christmas decorations.

CAMPGROUND RESPONSE / COMMENTS:

I will just assume that 99.9% of campgrounds that do theme weekends do Christmas in July. VERY popular and fun weekend I am sorry you didn't "get" it.
Aug 16, 2014
Wish we could have stayed longer. It was very pretty.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying the night with us. We hope to see you again on your next trip
Aug 15, 2014
This is a wonderful campground for a family vacation. Lots of actives for children.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for spending your vacation with us. We enjoyed your family. We hope to see you again next summer
Aug 15, 2014
We had a great time. These people run a great campground. One piece of advice for anyone camping. There is a bathroom building located in the middle of the campground that is never crowded modern and clean. Also has laundry. We will be back again.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for spending the weekend with us and we look forward to seeing you this fall
Aug 15, 2014
We only stay at KOA and this one did not disappoint. We will be back next year

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us and we look forward to seeing your family again
Aug 15, 2014
Aug 14, 2014
My only issue was that I took a freezing, cold shower at 6:30am not realizing that the hot/cold was switched. I found the hot water as I went to turn OFF the tap! I am also surprised I was given a site which backed up directly in to a seasonal camper. I was there less than 12 hours but still.....empty sites were in the area!

CAMPGROUND RESPONSE / COMMENTS:

I do apologize, you are right, we should have given you a different site because they were available. I will have maintenance check the shower as yours is the first complaint. We hope you stay with us again.
Aug 14, 2014
Very nice people always willing to help. Will be back.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us and we hope you come again soon
Aug 13, 2014
Had a fun time. Kids love all.the.activities. we will.be back.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us. Your family is a joy and we look forward to seeing you again next year.
Aug 13, 2014
Great time. Thanks

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the nice words. Have a safe trip.
Aug 12, 2014
Aug 12, 2014
We just stayed one night But the staff was very helpful and site was great. We will be back for a longer stay

CAMPGROUND RESPONSE / COMMENTS:

Thank you and we are looking forward to your return. See you soon.
Aug 12, 2014
The employees were super nice, accommodating and professional, but I thought the campsites themselves were way too close in proximity. We had 8 campsites surrounding our campsite. Also, it was super noisy from the time my family went to bed to the time we woke up. We constantly could hear other campers conversations and they weren't even being loud.

CAMPGROUND RESPONSE / COMMENTS:

I apologize, but in our defense, you did camp on a Friday night in August and requested a site near playgrounds and bathrooms for your kids. Thankfully we are busy. As far as sites being close, all our sites are separated by vegetation and or trees in that area and we strictly enforce quiet hours.
Aug 11, 2014
Love the campground.. large sites.. my only problem was we had a family member camping with us ... he asked for site near us.. and was told everything near us was booked.. that wasn't true.. there were at least 15 open sites that weren't used all weekend. He was quite a distance away. It was his fist time camping, and It would of been nice if he was given one of those open sites.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us. I apologize for the misunderstanding regarding your family member site. Have a great summer
Aug 11, 2014
Great place for families! The kids had a great time with all the activities, and all the staff were very friendly and helpful.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us in one of our deluxe cabins. Your kids were a lot of fun at the activities
Aug 11, 2014
Aug 11, 2014
We were traveling up to Maine and needed a place to stop for the night, we were getting in late so made a reservation and hoped for the best. It's always difficult getting around a new campground at night, but when we arrived around 10, someone came out to help. They also had another staff member help us get all connected and setup. It was awesome getting that kind of service. THANKS AGAIN!!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us and taking the time to leave such a positive review. It's nice to hear everything worked as it should for night check ins. I will show this to the staff at tonight's meeting. Have a safe trip.
Aug 11, 2014
We were very pleased with the campground and the staff. They were all very very helpful when we had a problem. We would recommend this KOA to anyone that travles to this area.We will be going back. THANK YOU to ALL the STAFF!!! Tom Seaman & Kathleen Saunders

CAMPGROUND RESPONSE / COMMENTS:

Thanks Tom. I hope all went well with your RV issue. Good luck on your adventure.
Aug 11, 2014
Aug 11, 2014
We stayed at the KOA for a week, and had a spectacular time! We read most of the reviews and were wary, but we found none of the bad ones to be true. The people there are very friendly and helpful! Our boys were never bored, and they even caught fish! We hated leaving, but like all great things it had to end. We will be back, and friends and family will follow! Thank you for the great vacation!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for giving us the chance. We work hard to provide a fun, safe, relaxing vacation for our guests. Unfortunately in today's internet age, anyone we speak to about not following a rule goes right to the internet to post negative reviews. Luckily enforcing the rules is worth it!!!.
Aug 11, 2014
We had a really great weekend at this location!!! The campground and cabin that we rented were smaller than we anticipated but very clean!! The staff was very friendly and made you feel like family!!! Two thumbs up!!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the nice words. Have a great summer.
Aug 11, 2014
Outstanding service! The delivery of a local newspaper to our doorstep was a very nice touch.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us. The daily paper is a service we added this summer as a trial and I think we will do it next summer also. Have a great summer
Aug 10, 2014
Aug 10, 2014
Aug 10, 2014
Set in a gorgeous area of Mass. Large, has a nice walking path. Cabin very cute, clean and comfortable. Lots of outdoor seating provided. Food at Sunday's breakfast very slow - not too many activities - kids thought arcade was lame - pool surrounded by ugly hurricane fence - but there's plenty to do in surrounding area.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us and your nice words. I apologize for the slow Sunday breakfast. We got slammed at 8am and it didn't stop. We pride ourselves on serving cooked to order breakfast. Arcades today are somewhat lame. The hurricane fence, lol, is chain link with small fabric by code.
Aug 09, 2014
We stayed in a delux cabin, absolutly beautiful inside and so comfortable! We drove 2 1/2 hrs to get here but it was so worth it!

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much for your nice words. Enjoy the rest of your summer. We hope to see you again soon.
Aug 08, 2014
It was great, the kids were so busy with all the activities. Loved the pool. Clean bathrooms and staff was so helpful.

CAMPGROUND RESPONSE / COMMENTS:

Thank you. Have a great summer.
Aug 08, 2014
Came in late and was greeted by the niceness people. Can't wait to come back. Amazing place great pull thru sites. Thank you Kelsey Family

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the nice words. We hope you stop again.
Aug 07, 2014
The kids had a great time will be back again. Bathrooms were clean, sites were great

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the nice words. Your family was a joy and we look forward to you returning in the fall.
Aug 06, 2014
Hard to rate staying only one night.Seemed to have many activities for children and facilities were clean and tidy. Would stay again.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your honest review. We agree a one night stay makes it difficult to review unless something bad or negative happened. Have a safe trip.
Aug 05, 2014
Aug 05, 2014
Aug 05, 2014
We did not like the fact that staff members occupy an area of the campground near us replete with Christmas lights, outdoor television and lawn ornaments. While people were friendly, this is a case where people have 'grown into' the place too much. It feels like someone else's proprietary space.

CAMPGROUND RESPONSE / COMMENTS:

It was Christmas in July during your visit. Also there was no reason to lie about how many kids you have as we do not charge for them. Have a great summer
Aug 05, 2014
Awful, very busy, children were not supervised at playground - given snow shovels to play with and ended up throwing shovels of rocks at one another. People walking around and driving golf carts with beers. Staff yelling at other staff. Washrooms were moldy and need of replacing. Site was not level. If it wasn't for being the halfway point to our destination, we would not of returned.

CAMPGROUND RESPONSE / COMMENTS:

This guest was upset because he lost the security card we issued for the gate and was charged $10. Keeping kids from playing with the pea gravel on the playground not possible. As long as ADULTS are responsible when drinking a beer that's nothing more then hard working people enjoying their weekend.
Aug 05, 2014
Great Campground. We had a cabin and it worked out good. Water pressure was low but hey its a campground. Wish we could have stayed more to enjoy many of the activities

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us. We hope your family returns soon
Aug 05, 2014
Had a great time, We cant wait to come back

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the nice comments. See you again soon. Enjoy the rest of your summer.
Aug 04, 2014
Aug 04, 2014
Had a really nice time. Everyone is super friendly.

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much for the nice words. Unfortunately, lately it seems like only the people that are upset complete the surveys. We hope your family has a great summer.
Aug 03, 2014
Aug 03, 2014
3 to 4 stars. Facilities and bathrooms are fine, OK, but there is so much erosion that our campsite was all sandy and gritty. After a rain, the sand and grit just gets everywhere. It would be nice if the campground spread gravel on the eroded sites, as they have on some of them.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for taking the time to fill out the survey. I will check your site in the morning and correct any problems. Have a great summer and we hope to see you again soon
Aug 02, 2014
Great family oriented place to stay located in the beautiful Berkshires

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us and the nice words. Have a safe and happy summer
Aug 01, 2014
It would be great if there were more organized activities for older kids during the week. The staff was very helpful and friendly.

CAMPGROUND RESPONSE / COMMENTS:

In today's world, activity planning is difficult for older children. Our activity directors attempt to interact with all the children to find their interests and plan activities based on them. Have a great summer.
Jul 29, 2014
3rd year staying here. 1st two years we were able to reserve a specific site. This year even with reserving 2 months in advance was not able to reserve a specific site. In fact they wouldn't even tell me what site # I would have. The site we got was unlevel and hard to get pitch for sewer. We may try a different campground. But we still enjoy this facility.

CAMPGROUND RESPONSE / COMMENTS:

I apologize for the confusion. I see that on previous years you stayed on 54. I did not see a request in your reservation and we thought we were upgrading you as site 51 is huge and backs up to the woods. We do make every attempt to give campers the sites they request. Have a great summer.
Jul 29, 2014
Jul 29, 2014
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