Northampton / Springfield KOA

139 South Road

Westhampton, MA 01027

Reserve: 800-562-6572

Info: 413-527-9862

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Camper Rating
4 out of 5
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Campground Reviews

Jul 29, 2014
3rd year staying here. 1st two years we were able to reserve a specific site. This year even with reserving 2 months in advance was not able to reserve a specific site. In fact they wouldn't even tell me what site # I would have. The site we got was unlevel and hard to get pitch for sewer. We may try a different campground. But we still enjoy this facility.

CAMPGROUND RESPONSE / COMMENTS:

I apologize for the confusion. I see that on previous years you stayed on 54. I did not see a request in your reservation and we thought we were upgrading you as site 51 is huge and backs up to the woods. We do make every attempt to give campers the sites they request. Have a great summer.
Jul 29, 2014
Jul 29, 2014
Jul 29, 2014
Our stay was okay and we would stay again. Office personnel were very professional and friendly. I would recommend though that the following items be considered; 1) restrooms and laundry closest to the lower pool require some updating, 2)Need to enforce the 5 MPH rule for all individuals visiting the park and this should also include all individuals driving the golf carts. Thank you.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your considerate suggestions. I do agree the lower bathrooms can use some updating. Although they are older they are always clean. We plan on renovating them this winter. As for the 5 mph speed limit we do enforce it for both cars and carts. Have a great summer and safe travels
Jul 29, 2014
Our site was great. I didn't care for the pull thru sites in the front of the site...they did not give a good first impression. The sites further back were great. The only negative was the complete lack of local tourist information...maps, local tourist highlights, activities, etc. Staff could not even identify the major horse show happening in Northampton.

CAMPGROUND RESPONSE / COMMENTS:

I apologize for the staff not helping you with tourist info. We have several brochures in the room attached to the store as well as a few handouts with information and phone numbers. Enjoy the rest of your summer
Jul 28, 2014
Jul 28, 2014
The site we stayed at very spacious. The people were very nice.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us. Have a great Summer
Jul 28, 2014
The KOA get away weekend was a wonderful experience for me and my family. I enjoyed the friendly family atmosphere. The campsite was clean and well kept. My family and I can't wait to revisit again.

CAMPGROUND RESPONSE / COMMENTS:

Thanks so much for staying with us and saying such nice things. We are happy you will be returning and will be waiting. Have a great summer
Jul 28, 2014
We always have a lot of fun here. The kids love the 2 different pools and all of the activities, especially tie dying and the ice cream social. We will definitely be going back again very soon!

CAMPGROUND RESPONSE / COMMENTS:

Thanks, your family is always fun when staying with us. The shirts came out great. See you soon.
Jul 28, 2014
We enjoyed our stay at the Northampton KOA. It is a very large camp-site, much larger than the other KOA sites that we have been to. Our kids enjoyed the fire-truck ride in particular. The playground is nice, the pool was nice, and the front-desk people were friendly and helpful. My only suggestion for improvement would be add more stalls to the bathrooms, sometimes the wait was too long.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the nice words. I obviously need to train staff on check-in duties. They should have informed you of the 3 separate bathroom buildings available. Enjoy your summer.
Jul 28, 2014
Everyone was very friendly and helpful.

CAMPGROUND RESPONSE / COMMENTS:

Thank you. Have a great summer.
Jul 28, 2014
Jul 26, 2014
Bathrooms are limited and small but clean and beautiful area.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us and the nice words. Also my family thanks you for your service. Have a GREAT Summer
Jul 24, 2014
Great place and lots to keep the kids busy!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for spending a few days in one of our deluxe cabins. Your family was a joy to have stay with us. Have a great summer
Jul 23, 2014
Jul 23, 2014
Thank you all for everything! Dogs loved the pet area! You all are great!!!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your nice comments. We love getting these reviews from campers who spend many days with us. Have a safe trip
Jul 23, 2014
staff was very nice camp spot was clean and level we will be back!!

CAMPGROUND RESPONSE / COMMENTS:

We are glad you enjoyed you site up in our orchard area. We hope to see you again soon
Jul 22, 2014
We reserved two months ago only to be given a back-in no sewage hookup site. We were ridiculed over the speaker phones that the men were speaking to the office on when we were parking.

CAMPGROUND RESPONSE / COMMENTS:

This camper reserved online and selected the least expensive site available, then demanded an upgrade for free. We were booked solid, as she was here for a religious convention. She then left early in AM to attend convention, leaving trailer on site unpaid. Snuck out after 10:30 pm without paying.
Jul 22, 2014
The staff was very friendly, unfortunately, we were placed near a large group and ended up calling the police to come due to a drunken family fist fight. When I spoke to the office the next day, they responded by saying "it only lasted three minutes", I they knew it was happening, why didn't they kick them out? I would not have had to call 911.

CAMPGROUND RESPONSE / COMMENTS:

Unfortunately, sometimes adults drink too much and this happens. Shouting match between 2 females. Police responded quickly and we worked with them, having one of the participants removed from the campground immediately and making the remaining parties go to sleep. My staff handled this correctly.
Jul 22, 2014
Jul 22, 2014
My only complaint is that I wish quiet hours were taken more seriously.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the nice review. I apologize about quiet hours, we do take them very seriously. Have a great summer.
Jul 21, 2014
Jul 21, 2014
Jul 21, 2014
Jul 21, 2014
They were very helpful and made me feel welcome.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us and we look forward to seeing you this fall
Jul 21, 2014
Just awesomely wonderful. Many amenities without leaving behind camping magic. Many activities for kids and grown ups to have fun together. I'll definitely will be back!!!!

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much for the nice words. We do work hard to balance activities with old fashion camping.
Jul 20, 2014
Awesome!

CAMPGROUND RESPONSE / COMMENTS:

Thanks
Jul 19, 2014
Toilet-shower-infrastructure very poor, insufficient! People nice and helpful.

CAMPGROUND RESPONSE / COMMENTS:

I also apologize for the staff not informing you of the other 2 larger and renovated restrooms located in the campground. Have a great summer
Jul 18, 2014
Jul 17, 2014
Jul 17, 2014
Lack of shady spots but that's how it is. For a campground of this size I was surprised there was only 1 toilet & 1 washer. We traveled out West last visiting National Parks staying at KOAs or private campgrounds & never paid 2.75 to wash clothes & 1.75 to dry. These places offered more of both. The owner & her family were having a disagreement outside the office over a security pass.Not 2friendly

CAMPGROUND RESPONSE / COMMENTS:

I apologize that my staff did not inform you of the other 2 Restrooms with laundry rooms located in the campground. The site type you requested was for open and sunny, we have wooded sites located throughout the campground. Have a great summer
Jul 17, 2014
everything great,thanks !!!!

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the nice comment
Jul 17, 2014
When i arrived it was already closed, but George LaClaire greeted me like family and escorted me to my tent lot. An envelope was also waiting for me will all the necessary info. I was well taken care of for the weekend. Facilities were great and clean... Thank You job well done!!

CAMPGROUND RESPONSE / COMMENTS:

Thank you for such nice words. I will pass your remarks on to George.
Jul 16, 2014
We LOVE staying at this campground. The staff is so very friendly and make everyone feel like part of the family. The place is so very kid friendly. Our Grandkids really look forward to our camping trip every summer.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us each year. We look forward to your visit every year, too.
Jul 15, 2014
Jul 15, 2014
enjoyed live band

CAMPGROUND RESPONSE / COMMENTS:

Thanks. We only do the live band once a year during our pig roast. That band is popular and has played for us the past 2 seasons. Have a safe summer!
Jul 15, 2014
Just needed a place for the evening. Perfect. Very nice people working there too.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us and taking your time to give us positive feedback. We wish you safe travels
Jul 15, 2014
Love coming to this campground the owners are great and willing to help any way possible. I will be coming back again

CAMPGROUND RESPONSE / COMMENTS:

Your family is wonderful. So glad your dog is a camper. Now just 2 more dogs to go. Good luck
Jul 14, 2014
Jul 14, 2014
Jul 14, 2014
Best time we had. Our group can't wait to come back. The Kelsey's went out of their way for us during a very busy weekend. Thank you so much.
Jul 14, 2014
My family and I had a very good time during our stay at northampton koa. The staff was very friendly.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us and taking your time to post a positive review. Have a great summer
Jul 14, 2014
managers/owners? was very accomodating & were generally nice people. nice stay

CAMPGROUND RESPONSE / COMMENTS:

Thanks Its always nice to get positive feedback from campers who spend several days with us. Safe travels
Jul 14, 2014
This was our 2nd stay at this KOA. Thank U to Sally for going above & beyond. I was a difficult reservation, she managed it with ease. We ended up on an amazing site. I tip my hat off to her & all she does. Then there is Jerry again our reason for returning. My kids now see a yellow shirt & yell "JERRY" He is welcoming, made sure inconsiderate neighbors were quieted quickly. We will be back!

CAMPGROUND RESPONSE / COMMENTS:

Thanks guys, see you next year
Jul 14, 2014
Very noisy people in the site beside us - allowed their kids to run wild, screaming and shouting until late at night. Adult males sat outside talking in a very loud voice well after 'quiet' hour of 11 pm.

CAMPGROUND RESPONSE / COMMENTS:

We apologize for your noisy neighbors. Unfortunately, some people lack common courtesy. We spoke to that camper several times that night both before and after 11 pm. They were "asked" to leave first thing the next morning. Have a safe summer.
Jul 14, 2014
This KOA is a nice campground. The staff was so friendly, helpful and very willing to go out of their way to accommodate. The downside is: No dishwashing station, WIFI is extremely slow, the bathrooms are VERY outdated(mostly clean though). There were numerous activities for children and adults that were fun and very enjoyable.They really do try hard to make it a positive experience.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for your comments. Due to your request/suggestion and the same from others this year, we will be adding 2 dish washing stations within a few weeks. Have a great summer.
Jul 14, 2014
Everything worked - water, electricity, pool, respect or quiet hours, good locationo

CAMPGROUND RESPONSE / COMMENTS:

Thank you for staying with us. Enjoy your trip
Jul 14, 2014
Convenient, free hot showers, plenty of options for kids to do Could use more bathrooms and showers but was very affordable and accommodating

CAMPGROUND RESPONSE / COMMENTS:

We do need to improve at the front desk, informing guests of our 3 separate restrooms, all with showers & laundry. Have a safe trip. See you soon.
Jul 13, 2014
Jul 13, 2014
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