Gulf Shores / Pensacola West KOA

11650 County Road 99

Lillian, AL 36549

Reserve: 800-562-3471

Info: 251-961-1717

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3.5 out of 5
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Cabin Reviews

Mar 21, 2014
Everyone was very friendly and helpful and the location was great! We stayed in the waterfront cabins.the only reason I gave it a four star rating is because the bathroom wad a little run down and only one shower worked and it didn't lock. The receptionist accidentally charged my credit card twice but she was new and she was very apologetic. All in all a great place!
Mar 16, 2014
My stay at Gulf-Shores was the best spring break I've ever had. Everyone was friendly and down-to-earth. This KOA was super clean and very accommodating! I'd for sure stay here again.
Mar 15, 2014
Mar 14, 2014
Relaxing
Mar 09, 2014
The Beach Caben was awesem,we would like it better if the wether would cooperate.I'm sure you would agree. Bill,and Carol
Mar 07, 2014
Mar 05, 2014
Was great ...going back in April :-)
Mar 04, 2014
Location was perfect, lodge was clean, and staff in the office and around the grounds were so friendly and welcoming. I would absolutely recommend this KOA!
Mar 01, 2014
The place was over run with feral cats. We also had difficulty with the hot water which was never addressed. However everyone is friendly and welcoming. There are lots of activities if you want to join in and participate.
Feb 23, 2014
Had a great lil cabin for two down next to the water it was great, stayed 4 days.
Feb 17, 2014
This KOA was great for a quiet little getaway for Valentine's weekend. The location was lovely with its nice little beach for an evening stroll. The staff was nice, pleasant, and helpful. The other campers were polite and friendly.
Feb 16, 2014
The cabin was filthy, socks were black within minutes. The sheets given had bad elastic and kept falling off mattress. Mold behind toilet. Mouse droppings in cabinets. Terrible oder in the cabin. We spent first day scrubbing. Not a great start for a vacation.
Feb 10, 2014
The camp is beautiful and they are making improvements. Unfortunately, the camp store was out of fire wood, lighter fluid, and the wifi didn't work well at all. The camp was pretty full of RV's & campers - not many cabin campers. We still paid money to stay there and shouldn't of had to run around for supplies. Bathrooms didn't have hot water & only one toilet was on. Not as pleased this trip.
Jan 23, 2014
You need to get wifi. Also a bit pricey for the remote location.
Jan 13, 2014
I had a great time at this KOA! Staff was very friendly! The camp store could have been stocked with a little more food/snack/drink items. But we had a great stay!
Dec 23, 2013
Dec 20, 2013
Campground quiet, well arranged,and maintained. Cottage was expected as we stayed in one last year. We were told that linens were now provided, but I will bring my own next time. The sheets provided would not stay on the mattress! The reason we stay here is due to the location, close to our friends living in Spanish Cove.
Dec 16, 2013
I would have swept the cabin but there was none to be found...hope you don't think we are sloppy. Hopefully when it warms up a bit we will b back.
Dec 15, 2013
The worst place we have ever been. Bed was like sleeping on the floor,sheets hadn't been cleaned, were dirty and smelled. The bathroom was filthy and the sink had old toothpaste on the faucet. The sofa was torn and so filthy we wouldn't sit on it.We had reservations for 3 nights, left after the first night and almost slept in our car before the first night was over. Should get our money back.
Nov 12, 2013
Thank you to the staff at KOA Pensacola West Al. This was the best KOA stay that we have had since the beginning. The Staff was outstanding Lynnetta and Carol was super along with Dave. We look forward to coming back. The Kottage was excellent. Your Team was amazing. Customer Service was a 15+. Mere words can't express the joy that we felt while staying at your KOA. Alma & Ken Kissel St. Louis
Nov 11, 2013
This is the second time I have brought my two older grandchildren (12 and 10) to visit your campground. We stayed in Cabin J the first time and Cabin E this time. Each time we've stayed with you we have had a blast!! We fished, enjoyed a campfire, met new friends, sang karaoke--spent quality time together. Thanks so much for creating this environment for us to enjoy!
Nov 04, 2013
We stayed in a cabin and the bed sank in the middle real bad, the refrigerator was rusty insidesnd the freezer door would fall off. The showers are in bad need of repair. The women's had no hot water and the men's were stained and molded.
Nov 01, 2013
We stayed in a cabin which was nice, but our friends tent camped and were washed out by the water pumped out of the pool (emptied).They were not fore warned nor told about the situation.
Oct 25, 2013
Oct 20, 2013
Oct 20, 2013
The cabin had a loft which had not been cleaned. It had crackers and trash on the floor of the loft and a roach was under the sofa, after finding this we felt as if we needed to go out and buy sheets for our beds because we were afraid the bedding was not clean. Also the day we were heading to the campground I had some questions but no one returned my call.
Oct 19, 2013
The light on the porch was out. I reported it to the office the first night. They never changed the bulb. Other than that the stay was OK. It does not take long to replace a bulb. It would have made the stay a little more enjoyable to be able to see while setting on the porch after dark.
Oct 17, 2013
We were asked to sweep out cabins & it appeared that we were the only ones to have done so in many weeks. Bathrooms near the water were not cleaned all weekend. Front porch light was out on cabin when we arrived Friday night. We asked for it to be replaced Saturday morning & returned Saturday night, still no porch light. Porch boards sagging making tripping outside a true hazard.
Oct 16, 2013
Acceptable conditions. Not great cabin stay. Air conditioner didn't work. Beyond that I am rating this campground as a 3 of 5 overall. Stayed at much nicer KOA elsewhere. It's a good bargain for the price.
Oct 14, 2013
Oct 14, 2013
Oct 13, 2013
We stayed in one of the cabins on the waterfront. Gorgeous location! Great service. Lots of activities onsite and close by. Will definitely be back!

CAMPGROUND RESPONSE / COMMENTS:

thank you so much! see you soon ;)
Oct 02, 2013
All great. The new pier is a much appreciated addition. I am looking forward to trying out one of the new cabins next time.

CAMPGROUND RESPONSE / COMMENTS:

THANKS A BUNCH! SEE YOU SOON ;)
Sep 19, 2013
Sep 16, 2013
Bathrooms are not very nice. Beach area not as advertised. Like the TV's in the cabins. Cabin AC did not work.
Sep 16, 2013
loved the cottage but location a little too far from the beaches and restaurants, etc.
Sep 16, 2013
This is our second year at this KOA. Excellent stay! Super staff and awesome accomadations!

CAMPGROUND RESPONSE / COMMENTS:

Thank you so much! We will see you next time.
Sep 16, 2013
We stayed in the log cabin this time. It was extremely nice!! Super cute and clean and a great view! We are already planning another weekend soon to go!

CAMPGROUND RESPONSE / COMMENTS:

Thank you ! See you soon
Sep 10, 2013
Overall, the stay was "nice" Stayed overnight in cabin J directly on River. Did not use any of the amenties such as pool area. Cabin had queen bed, small fridge, ac unit and tv. Loved the cabin except for the musty stale smell from being closed up. There were quite a few bugs in unit. The bathing area was in another structure. Yes, we will probably stay again

CAMPGROUND RESPONSE / COMMENTS:

Thank you! See you soon.
Sep 03, 2013
Check in was a CHALLENGE; cabin looked like it hadn't been cleaned in months, was smelly and hot, floors were sticky and grimy, cobwebs and dead bugs everywhere,non-working lights and smoke detector was beeping incesantly.! Finally got the issues with ONE light and the smoke detector fixed but had to CLEAN the place myself. Can you say LYSOL!!!
Sep 03, 2013
It's the best view of Perdido Bay, always a grand time

CAMPGROUND RESPONSE / COMMENTS:

Awesome! see you soon!
Sep 01, 2013
Just had a great one day stay at your Kabin Friday night of Labor Day weekend. Thanks for finding me an available Kabin at the last minute so I didn't have to set up the tent - so much for roughing it! I wanted to compliment y'all on the service and all of the accommodations - I even got to watch some NFL Network on y'all's cable! Fishing was great - even if only a small one. And it was neat t

CAMPGROUND RESPONSE / COMMENTS:

So glad you enjoyed it, no problem. Helping our guests feel at home is our number one priority. See you soon.
Aug 31, 2013
We have stayed at several KOA's in the past 15 years and I must say this one was the worst. The restrooms were not kept up (dirty, out of toilet tissue, air conditioner not working). The office/store opens at 9am and closes at 5pm (not very convenient). The cabin we stayed in had cockroaches. You could just tell that they do not put anything into this campground like we have seen at all the others
Aug 29, 2013
Arrived late-found out that our cabin slept 4(not 6). Saw a cockroach. The cabin smelled really bad(not a normal cabin smell) and dead bugs in the sheets. Luckily we had our own sheets and crammed 5 of us in the 2 beds. In the morning they took care of us and put us into a larger cabin which was 100 times better. Campground needs maintenance(not a fountain). No firewood avail.

CAMPGROUND RESPONSE / COMMENTS:

So sorry for your experience, we did have some problems with online reservations on lodging, that problem is now fixed. Cabins have been cleaned and sprayed . This is not normal conditions. We hope to have a chance to show you how great it really is here.
Aug 20, 2013
My husband and I enjoyed the comfortable quiet atmosphere of the campground. We plan on going back with our grandkids.

CAMPGROUND RESPONSE / COMMENTS:

Thank you we hope to see you soon!
Aug 17, 2013
Aug 14, 2013
We didn't get any remotes for the appliances. Huge fly problem. Couch cushions were filthy, could be washed. Otherwise my favorite campground so far.

CAMPGROUND RESPONSE / COMMENTS:

GLAD YOU LIKED US :) We have made many improvements, sorry you did not receive your remotes. Hope to see you soon.:)
Aug 13, 2013
Overall we enjoyed our stay at this KOA. I can tell the owners and staff are really working trying to improve the grounds. The staff was friendl and nice. I felt our Deluxe Kamping Kottage suited us. I wish there were heavier blinds on the windows of our DKK as the bright sun had us all up at 6 am no matter what!

CAMPGROUND RESPONSE / COMMENTS:

Thank you! We are glad you enjoyed us. Darker blinds are a great idea. See you soon.
Aug 12, 2013
The people here were very friendly!! The grounds were being improved so there was some construction going on. However, an improvement needs to be made in the public bathroom... A/C!!! It was way to hot to dry off in both public showers. Otherwise a great place to stop.
Aug 12, 2013

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