Gulf Shores / Pensacola West KOA

11650 County Road 99

Lillian, AL 36549

Reserve: 800-562-3471

Info: 251-961-1717

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Cabin Reviews

Sep 01, 2013
Just had a great one day stay at your Kabin Friday night of Labor Day weekend. Thanks for finding me an available Kabin at the last minute so I didn't have to set up the tent - so much for roughing it! I wanted to compliment y'all on the service and all of the accommodations - I even got to watch some NFL Network on y'all's cable! Fishing was great - even if only a small one. And it was neat t

CAMPGROUND RESPONSE / COMMENTS:

So glad you enjoyed it, no problem. Helping our guests feel at home is our number one priority. See you soon.
Aug 31, 2013
We have stayed at several KOA's in the past 15 years and I must say this one was the worst. The restrooms were not kept up (dirty, out of toilet tissue, air conditioner not working). The office/store opens at 9am and closes at 5pm (not very convenient). The cabin we stayed in had cockroaches. You could just tell that they do not put anything into this campground like we have seen at all the others
Aug 29, 2013
Arrived late-found out that our cabin slept 4(not 6). Saw a cockroach. The cabin smelled really bad(not a normal cabin smell) and dead bugs in the sheets. Luckily we had our own sheets and crammed 5 of us in the 2 beds. In the morning they took care of us and put us into a larger cabin which was 100 times better. Campground needs maintenance(not a fountain). No firewood avail.

CAMPGROUND RESPONSE / COMMENTS:

So sorry for your experience, we did have some problems with online reservations on lodging, that problem is now fixed. Cabins have been cleaned and sprayed . This is not normal conditions. We hope to have a chance to show you how great it really is here.
Aug 20, 2013
My husband and I enjoyed the comfortable quiet atmosphere of the campground. We plan on going back with our grandkids.

CAMPGROUND RESPONSE / COMMENTS:

Thank you we hope to see you soon!
Aug 17, 2013
Aug 14, 2013
We didn't get any remotes for the appliances. Huge fly problem. Couch cushions were filthy, could be washed. Otherwise my favorite campground so far.

CAMPGROUND RESPONSE / COMMENTS:

GLAD YOU LIKED US :) We have made many improvements, sorry you did not receive your remotes. Hope to see you soon.:)
Aug 13, 2013
Overall we enjoyed our stay at this KOA. I can tell the owners and staff are really working trying to improve the grounds. The staff was friendl and nice. I felt our Deluxe Kamping Kottage suited us. I wish there were heavier blinds on the windows of our DKK as the bright sun had us all up at 6 am no matter what!

CAMPGROUND RESPONSE / COMMENTS:

Thank you! We are glad you enjoyed us. Darker blinds are a great idea. See you soon.
Aug 12, 2013
The people here were very friendly!! The grounds were being improved so there was some construction going on. However, an improvement needs to be made in the public bathroom... A/C!!! It was way to hot to dry off in both public showers. Otherwise a great place to stop.
Aug 12, 2013
Aug 11, 2013
Pool, hot tub, and pier were very nice. A/C units do not keep up with the summer heat, cabin was hot, A/C leaked when overheated. Mattresses were hard as a rock.

CAMPGROUND RESPONSE / COMMENTS:

Yes, it is hot here in the summer, so its so nice to take a dip in the water;) Normally our AC'S are super cold , so sorry yours was not. I hope we were able to fix that for you.
Aug 06, 2013
Aug 06, 2013
Great out of the way spot.clean cabin cold a/c. close to many state parks!

CAMPGROUND RESPONSE / COMMENTS:

Thank you! See you soon.
Aug 02, 2013
Well we arrived on time and they put us in the wrong cabin. We have a family of five and reserved a cabin that can sleep six and we got a cabin for four. We talked to the front desk and they did move us to a bigger cabin but told us we couldn't stay the four nightswe booked because the cabin they put us in was rented the fourth night. So we booked four nights and could only stay three.

CAMPGROUND RESPONSE / COMMENTS:

So very sorry this happened to you. We did have an issue with online reservations concerning lodging, that problem is fixed now. We hope to have a second chance to show you how really wonderful it is here.
Aug 01, 2013
Jul 30, 2013
Jul 30, 2013
Bathrooms need updating and cleaner
Jul 30, 2013
Jul 29, 2013
Noise and dirty bathroom and bedroom
Jul 28, 2013
Our cable was out.We reported it Monday & Wed.Not a bayview cabin.View of 2 private homes & trees.Our cabin was dirty upon check in.We reported it same time and was disregarded by staff.The pullout couch was not comfortable to sleep on. The queen bed pulls you to the middle because of dip. The office staff does not answer their phone or return voicemsg. They brushed aside all our concerns.
Jul 23, 2013
This was a great campground... Needs to have a better clubhouse and activities for kids...maybe a lifeguard so the kids can enjoy the use of the pool all day...my cabin was infested with flies...Kabin 1 ...would not stay in this unit ...near a driveway and the dumpster ...other than these issues,nice staff...great rates not far from Perdido Fl beaches.....will go back and and send friends

CAMPGROUND RESPONSE / COMMENTS:

Thank you! We are glad you liked us! Yes, bugs in the summer time in the south are sometimes bad. Luckily we can help when you come inside, just let us know next time you stay and we will take care of them. See you soon.
Jul 22, 2013
Great Location! Need to clean the bathrooms!
Jul 22, 2013
Was semi disappointed in our cabin. The pull out bed was nasty and very BAD uncomfortable. The cabin had a very bad odor problem - this was a cabin that animals were allowed in but should not have such a strong dog urine smell. Something could be done about that. The decor was great. People were very friendly.
Jul 20, 2013
when we arrived we were informed that there was no cabin for 6 that we had registered for available. we had to stay in a cabin for 4. very disappointed.

CAMPGROUND RESPONSE / COMMENTS:

So sorry, we did have a problem with online reservations, that is now fixed. We hope to have a chance to show you how great it really is here.
Jul 19, 2013
We had several "odd" encounters with a drunk resident of the koa and an employee as well who we were told was drinking earlier in the evening. The cabins were filthy and many of the porches/common areas smelled of cat urine. The flies were a huge issue due to the maggot infested garbage area. Most staff was friendly but accommodations were less than acceptable. AC, wifi and TV never worked well
Jul 19, 2013
Disappointing! We rented a Kabin and ac was off when we arrived and it took over an hour to cool the Kabin to a bearable temperature. Girl at check in was more interested in texting than greeting or taking care of us. Garbage can outside the Kabin was full of rotten meat..disgusting! Bathrooms by the Kabin are not ventilated/no ac. Showers and main bathrooms are quite a distance from the kabins.
Jul 18, 2013
Jul 16, 2013
Not a bad little spot! Very enjoyable.

CAMPGROUND RESPONSE / COMMENTS:

Thank you! see you soon :)
Jul 12, 2013
We have stayed at really nice KOA Campgrounds and this one truely dissapointed us. The Cabin needs updated and cleaned . The camp site was unkept and muddy and very difficult to get in and out of. This has made us decide from now on that we will inspect the site first before setting up. Staff was poorly organized and rude. The security was inadaquate with an open gate for possible intruders.
Jul 10, 2013
Ienjoy my stay I would come back again

CAMPGROUND RESPONSE / COMMENTS:

Awesome! SEE YOU SOON!
Jul 08, 2013
Roaches. After that, not much matters. Bedroom door so squeaky that it woke everyone up each time it was opened. Kitchen supplies very limited. The air conditioning did work nice.
Jul 06, 2013
Jul 05, 2013
Jul 04, 2013
This was the worst KOA we have ever stayed in. Dirty cabin, dirty restrooms, grass not mowed, management put us in wrong cabin then we had to move. They would not even talk to us about compensation for our inconvenienance. Very poor customer satisfaction. We are NOT "Happy Campers".!!!
Jul 03, 2013
We stayed in the 6 person lodge(DS). Very small but we loved the inside woodwork! Extra care taken in planting vegetation. Had my morning coffee and saw dolphins while chilling on the porch! My boys (17, 19) really got into the karaoke on Sat. nite. Down side were those pesky gnats and the mucky bay water floor. Pier was nice and the pool too. Staff is Very friendly and downhome.
Jul 01, 2013
Jul 01, 2013
Needs a little more up keep at this KOA!
Jun 29, 2013
The "k"ottages are lovely and more up to date then expected! Bugs are TERRIBLE outside! They swarm you! The beach that's close is just ok! It's far off the interstate! Nice pool! Overall would stay again!
Jun 29, 2013
we had a great time and we are going back in july
Jun 29, 2013
Great and friendly staff. Not as much for kids (tweens) to do other than the pool compared to other koa sites but we enjoyed our stay and will be back.
Jun 27, 2013
We will definetly come back. People there are really nice.
Jun 25, 2013
great privacy no loud noise after 9pm restful stay
Jun 24, 2013
Nice ! Not far from beaches either
Jun 24, 2013
Jun 23, 2013
Attitudes are poor, not helpful, overcharge & say "we're privately owned" to explain extra fees (overcharged $63 with no breakdown why), charge extra for father's day even though our child was free, dirty bathrooms with no cleaning ...never had this type of experience at any other KOA!!!
Jun 23, 2013
Nice place...clean, friendly staff. Everyone was helpful. Like that my cabin had a separate room and that it had an oven. Down side was the sleeper sofa my kids ended up sleeping my bed and my husband did not let out the sleeper bed but slept on the sofa.
Jun 22, 2013
Very Very Quite! One lady in the office was very rund younger little girl, but we were not there to see her! All the other employees were great...even the guy laying the patio was a nice guy.....as my 6 year old had to know what her was doing!
Jun 18, 2013
I really enjoyed it and will be back soon
Jun 17, 2013
We thoroughly enjoyed it and will DEFINITELY be back in the future!
Jun 17, 2013
Its a great place to stay.
Jun 17, 2013
I tried to call for 3 days, leaving a message everytime, to make reserv. No one returned my calls until Wed. By then the cottages were all taken except one, that was there most expensive. I also emailed. She told me that she would put me in an easy site to get into, which was terrible. One row before that row was a very nice site and was a straight shot to get into. The sewer next to us was bad

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