Gulf Shores / Pensacola West KOA

11650 County Road 99

Lillian, AL 36549

Reserve: 800-562-3471

Info: 251-961-1717

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Camper Rating
3.5 out of 5
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Campground Reviews

Feb 16, 2015
We stayed in cabin E and really enjoyed it. However we would like to come stay for a week and would like one on the water but with a bathroom
Feb 15, 2015
The staff was friendly and the view was beautuful. We found the cabin in need of cleaning and some minor repairs. The staff, even though willing, were not always able to answer our questions. The stay was noisey due to excavating. We did especially appreciate that we could have our precious pet dog with us.
Feb 15, 2015
No campfire sites!!! Ruined my whole night.
Feb 15, 2015
Our stay was very nice. It's a tight squeeze but we were easily put into our site. It would have helped to have a TV schedule and a printout of activities. Wifi was acceptable. Staff was friendly. It's on our favorites list.
Feb 14, 2015
was a great place to stay clean and quite
Feb 12, 2015
We had a 2 night rest during our 3200 mile move cross country and this was very peaceful.
Feb 09, 2015
Very happy with everything at your KOA. Staff very helpful and nice. Entire area very clean.
Feb 09, 2015
Nice folks.
Feb 09, 2015
Only stayed for 2 nights...but we had a fantastic time. The employees and even the long term campers were all very friendly. We will go back for a longer stay soon.
Feb 09, 2015
We found a home-away-from-home here at the pensacola KOA. The people were so friendly and the surroundings very comfortable. We changed our travel plans to return to the campground for 2 additional months. Love it here.
Feb 09, 2015
Feb 08, 2015
Disappointed, 3rd stay in 4 year period. People friendly, but campground conditions have gone down. Won't return for many reasons, unless big changes. Not KOA standards!
Feb 06, 2015
Feb 05, 2015
very pleasant staff,clean restrooms,activities,grounds clean and neat we are going back
Feb 05, 2015
the staff was hard to find and hard to get them to do anything. poorly run office area.
Feb 03, 2015
Great place good staff beach was great
Feb 03, 2015
Difficult to get to and maneuver rig. Bare ground, dusty
Feb 02, 2015
This was our second visit to this camp. We enjoy the camp, our site was excellent, private and large. Staff were always accommodating and so friendly. We left our propane tank to be filled and when we returned they delivered it and actually put it in for us. We love the area and will most likely be back sometime in the future.
Feb 02, 2015
We were extremely impressed with the campground. The cabin was very clean and the location can't be beat. The staff was super friendly and and even called to tell us we had left something behind. Our girl scout troop will definitely be returning to this campground. Thank you for making our stay so memorable!
Feb 02, 2015
The best camp ground we have ever stayed in the staff and people are awesome keep up the great work
Feb 02, 2015
Sites are too small. Activies are little to none.would not recommend this koa to anyone.

CAMPGROUND RESPONSE / COMMENTS:

We are happy to announce we are introducing more super sites. we are sorry you were not informed of our on site activities for we have a calendar during our winter months with something to do almost every night.
Feb 01, 2015
Very friendly staff and quiet park.
Jan 31, 2015
We were made to feel right at home by the hosts and the other campers. It is a very nice facility and everyone was extremely friendly.
Jan 30, 2015
Jan 26, 2015
Jan 24, 2015
Jan 24, 2015
Jan 24, 2015
Neat, well kept campground. Good layout. Friendly staff. Close to attractions that we enjoy.
Jan 23, 2015
Stayed in the starfish which was a nice deluxe cabin. The front desk staff did not give us towels upon checkin and wanted us to come back for them. My friends had the deluxe cabin next door with no heat. Front staff was informed and did not do anything to fix it.
Jan 22, 2015
Very quiet, clean and helpful staff. We could not stay for our full reservation due to problems with our new camper. Balance of our reservation was refunded without any hassles. That's customer service! I will recommend this facility to anyone going to the Pensacola area. Thanks again
Jan 20, 2015
Jan 20, 2015
Jan 16, 2015
Jan 15, 2015
Jan 11, 2015
We had a great time staying on the site.while we where visiting some friends.
Jan 10, 2015
We had a great time with good neighbors. Very friendly location.
Jan 09, 2015
Jan 09, 2015
Very clean and user friendly. The staff is exceptional we feel like family the sites are large. We have had shower problems and found the showers here very clean.
Jan 08, 2015
we really enjoyed our stay. we have returned 3 or 4 times. we plan to come back every soon.
Jan 08, 2015
we didn't stay there ,because I had a problem with my motorhome .I called to cancel an the female was rudy an said I would still be charged which I feel was unfair

CAMPGROUND RESPONSE / COMMENTS:

We are so sorry you had trouble with your motorhome and could not stay with us. We hope our team members were not rude, for we are known for our friendly staff. We can look in to your reservation.
Jan 05, 2015
Jan 05, 2015
Jan 05, 2015
Heat did not work, reported it and no resolution or discount.

CAMPGROUND RESPONSE / COMMENTS:

Very sorry heater did not work. In this event we provide space heaters. We have not fixed the heater in this unit.
Jan 05, 2015
Worst KOA ever. Staff very good, but park is in terrible shape with many rvs in terrible shape.

CAMPGROUND RESPONSE / COMMENTS:

We apologize for any inconveniences for we have been updating our park. Check us out lostbayrv.net. We believe you'll be pleased. We are so happy our staff was helpful.
Jan 03, 2015
Staff was friendly and polite and the water location is very good. However, the grounds and perimeter fencing needed repairs. Dog park gate lock was broken and people did not poop scoop around the campground. Trash disposal very inconvenient. No attractions info in office.
Jan 02, 2015
People running this koa are super friendly and great. We love this place
Jan 01, 2015
Way too many permanent residents in beat up RVs, too many work campers using all the facilities, dirty cold pool, dirty hot tub, cats everywhere, one crawled into our car. Too many dogs and cats per site, sewer odors obvious, Kids screaming in playground far after dark. Nice location but unlikely to go back or recommend to anyone. Needs an onsite manager!
Jan 01, 2015
consider adding space heating units to the cabins; otherwise excellent

CAMPGROUND RESPONSE / COMMENTS:

We have heaters available and we are so sorry you did not receive one!
Dec 31, 2014
We stayed in the Sand Dollar deluxe cabin with our grandsons after Christmas and it was wonderful.

CAMPGROUND RESPONSE / COMMENTS:

lovely see you next time!
Dec 29, 2014
It was a pleasant surprise on how quiet the campground was. Also that it was not overly illuminated (just right) at night.

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