Campground Cancellation Guideline
Campground Specific Cancellation Policy
SELECT MY SITE FEATURE: This feature is NON-REFUNDABLE. While the deposit will follow the campground cancellation guidelines outlined below, the $25 fee for the Select My Site feature is not refundable and is separate from the deposit.
RV/TENT SITES (REGULAR/NON-HOLIDAY) : 48 hours cancellation notice is required. Notify us by phone no later than 12pm EST, more than two days before your scheduled arrival date to receive your deposit refund, minus a $10 cancellation fee. Cancellations within 48 hrs of arrival date forfeit one night.CAMPING CABINS (REGULAR/NON-HOLIDAY) : 7 days cancellation notice required. Please notify us by phone more than one week before your scheduled arrival date to receive your deposit refund, minus a $10 cancellation fee. Cancellations within 7 days of arrival date forfeit one night. Cancellations made 48 hrs or less from arrival date forfeit full amount.DELUXE CABINS/GLAMING TENTS (ANYTIME) :30 days notice is required. Please notify us by phone greater than 30 days prior to arrival date to receive your deposit refund, minus a $10 cancellation fee. Cancellations 30 days or less from arrival date will forfeit one night. Cancellations within 48 hrs of arrival date forfeit full amount of stay. No rain checks for holiday/special event weekends.
RV/TENT SITES (HOLIDAY/SPECIAL EVENT) : 14 days notice required. Notify us by phone no later than 12pm EST, more than 14 days before your scheduled arrival date to receive your deposit refund, minus a $10 cancellation fee. Cancellations within the 14 days receive your deposit refund, minus one night stay. Cancellations made 48 hrs or less from arrival date forfeit full amount of stay. No rain checks for holiday/special event weekends.CAMPING CABINS (HOLIDAY) : 30 days notice is required. Please notify us by phone greater than 30 days prior to arrival date to receive your deposit refund, minus a $10 cancellation fee. Cancellations 30 days or less from arrival date will forfeit one night. Cancellations within 48 hrs of arrival date forfeit full amount of stay. No rain checks for holiday/special event weekends.HOLIDAY/SPECIAL EVENT WEEKENDS INCLUDE: Care Camp Weekend (Mother's Day), Memorial Day, HarborFest (second full weekend in June), July 4th WEEK, Blueberry Festival (second full weekend of August), Labor Day, VKR appreciation, Halloween weekends (first THREE weekends of October. All events are subject to change). All Holiday and special event weekends have minimum stays. All reservations will be held until 9:00 AM the morning following your scheduled arrival. If you have not arrived, called to cancel your reservation or informed us of a next day arrival by phone, your reservation will be considered a no-show and canceled without a refund. Cancellations may only be done by phone, we are unable to accept cancellations via email or text. No refunds for early check out on Holiday or special event weekends. No refunds for early check outs on cabins, deluxe cabins or Glamping Tents at any time.
National Cancellation Guideline
To guarantee your campsite, a deposit equal to at least your first night will be charged to your credit card at the time you make your reservation. Make your online reservations anytime, day or night, at KOA.com. You'll receive a confirmation email from the campground once you complete your reservation.
If you need to cancel your reservation, please call 1-800-562-9304 before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable.
Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- RV & Tent Sites: 48 hours cancellation notice is required. Notify your KOA by 4 p.m. two days before your scheduled arrival.
- Camping Cabins: 7 days cancellation notice required. Please notify your KOA one week before your scheduled arrival.
- Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.
- Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- Holidays & Special Events: Special deposit and/or cancellation policies may be required. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.