Augusta / Gardiner KOA

Open May 1 - October 10

Reserve: 800-562-1496

Info: 207-582-5086

Email

30 Mallard Drive

Richmond, ME 04357

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Camper Rating 4.5 out of 5

Based on 855 Reviews

Campground Reviews

Aug 06, 2015
Everyone was great. especially the maintenance man Dave.He was very pleasant and nice to talk to. Very clean and quiet for a campground. Would go again in a minute. Thanks everyone :)

CAMPGROUND RESPONSE / COMMENTS:

We thank you and so does Dave. He is a great guy who cares about this park almost as much as we do as the owners. Hope to see you guys back soon, we'll have the limo waiting, LOL
Aug 06, 2015
stay was good, staff friendly and helpful, the only thing was in your list of rules it said no tying closelines etc to trees, i noticed everyone around me had their tarps tied to trees, was just wondering what i missed, really could of used my tarp tied up as we had a horrible rain storm monday nite

CAMPGROUND RESPONSE / COMMENTS:

Sorry for any misunderstanding. We do allow tarps to be hung for rain/shade protection.
Aug 05, 2015
Next visit to Maine we are going to use this KOA as our homebase. From our check in to check out the experience was awesome, it was very clean, and we just felt like we belonged there. Thanks for the wonderful experience!

CAMPGROUND RESPONSE / COMMENTS:

THANK YOU for being great campers! We do try to treat all of our campers just like family. While everyone is with us we try to make their visit as safe & comfortable as possible, hence all of our park policies. Getting ready to set our rates and open our calendar for next season, keep eyes peeled
Aug 05, 2015
Really liked seeing our name on the Welcome Baord, and the Goody Bag, nice touch we've never had that before. Wish we could have stayed here longer, next time we'll not try to cram so much into our trip.
Aug 04, 2015
Aug 04, 2015
The park was clean, and well maintained. sadly the outdoor sinks near the tenting area weren't working.
Aug 03, 2015
Very accommodating. We enjoyed our stay.
Aug 03, 2015
Aug 02, 2015
We only stayed one night as we were traveling, however, the campground is in a great location, the staff were awesome (very welcoming!), and the grounds well cared for. I wish we could have stayed longer.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for your kind words!
Aug 01, 2015
Beautiful place, Patti & Henry really give it their all and so do the staff. People really need to learn to appreciate places like this
Aug 01, 2015
Enjoyed actually meeting a KOA owner.

CAMPGROUND RESPONSE / COMMENTS:

We enjoyed meeting you as well! Can't believe you had traveled here from California never having met another KOA Owner. We love spending time at our park and with our guests, other owner's don't know what they are missing out on.
Jul 31, 2015
This park is a great place to use to explore Maine. So glad we found it. Super people!
Jul 31, 2015
We pulled in at 12:05 pm and were rudely greeted " Are you prepared to pay $10.00 for early arrival " ... No hello, no greeting. I must say we have never been charged for arriving after 12 noon at any campground. A couple days later after we drove in with our car a park employee reluctantly came over and said we were going to fast with our car even though their golf carts go much faster.

CAMPGROUND RESPONSE / COMMENTS:

They were asked if they were checking in and then got their name. Then asked if they wanted to pay the early check-in fee since check in isn't until 2 pm, it was their choice. Our policy on early & late arrivals is posted our landing page of website,and on the confirmation e-mail.
Jul 30, 2015
I did like a email reminder for my reservation. Upon arrival the girl at the desk let me wait for 15 minutes while she had a personal phone conversation about withdrawing money from her retirement account, 401, due to her losing "her job" recently. I expected cable TV at a KOA, level side.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your business, very sorry for the issue at check. Our customers should always get our prompt attention.
Jul 27, 2015
Jul 27, 2015
Patty Henry and staff always great
Jul 27, 2015
Entrance road in need of repair and sights tight for big rigs.
Jul 27, 2015
We had a great time even when it rained, everyone there is very friendly and helpful
Jul 27, 2015
We always have a great stay at your KOA, thank you for all of the efforts you all make.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the kind words
Jul 26, 2015
Can't believe how well organized this place is, they are on top of everything and are always looking out for everyone's safety which is appreciated when you are traveling with children.
Jul 24, 2015
Friendly staff /owner very clean, nice big rig in/out.great home base for day trips to coast.
Jul 24, 2015
Can't wait to come back to this KOA, the Owner's are great and the staff are extremely helpful. Awesome family park!

CAMPGROUND RESPONSE / COMMENTS:

Thanks, we'd love to have you back anytime!
Jul 23, 2015
Very hilly campground, either walking up or down hill to go anywhere. Fenced dog park is under trees and muddy. We will not choose this park again.

CAMPGROUND RESPONSE / COMMENTS:

We state clearly state on our website for people who don't like Campground that are on hillsides that our park is on a hillside. Dog park is shaded with trees to be more comfortable for the dogs so they too can enjoy being outside.
Jul 22, 2015
I found the owners and staff most helpful and everything was well kept and working properly. Love these folks!!!
Jul 21, 2015
had problems with trailer but workers were right there to help with every problem.extremely thankful for the great help on a very hot day.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for staying with us!
Jul 21, 2015
The people were great, very friendly. The kids loved the pool and the washrooms were so clean. We enjoyed the campground overall but found Augusta to be a boring town. The area behind the cabins could be better maintained, in need of some landscaping perhaps.
Jul 21, 2015
Very nice area, people are friendly. Some of the sewer hookups are not conveniently placed, you will need a very long hose. Other than that, a very nice place to stay.

CAMPGROUND RESPONSE / COMMENTS:

Isn't it amazing the forethought that the developers of this park had over 40 years ago to put in these amazing pull through sites, but back then all the waste water hook-ups were in the back end of the Campers. We'll have to plan on adding an additional sewer hook up at each site in the future.
Jul 21, 2015
We love the peace and quiet of this campground at night, and the hospitality from the owners and staff during the day. You don't find places like this every where.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for those kind words
Jul 20, 2015
More space and privacy between the campsites. The pathway between the campsite islands should be better lit (most lights were not working). Pathway should be more level.

CAMPGROUND RESPONSE / COMMENTS:

Thank you for your suggestions, our sites are actually further apart then many parks, we are working on replacing the batteries in those solar walkway lights now that we know some are not lighting at night, as well we are working on getting the convenience walkway more defined & level.
Jul 19, 2015
Very nice quite facility. Access roads within the facility could use a little gravel.
Jul 17, 2015
Jul 17, 2015
Jul 16, 2015
Extra charge for 45 minute early entry. Dog part is terrible. Poor area to exit to hook up toad. Sign in was incredibly slow. Ok place for a couple of over nights but way over priced for accomodations.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for your business. All of our pull through sites are long enough to hook up your tow vehicle on site. This person chose to park at our exit to hook up. Our dog park is large clean and lots of fun according to the experts who pee there!
Jul 15, 2015
Can'the get over some of the comments campers have made about this park. They do have their policies posted on their website about early, late, and visitor fees. We knew and wanted to come anyway, and Will go back!
Jul 15, 2015
very nice KOA,would definitely stay here again
Jul 15, 2015
Advertise lake access from their dock can't use. False advertising. Wouldn't go back

CAMPGROUND RESPONSE / COMMENTS:

We do provide lake access to Pleasant Pond to Swim & Fish at Peacock Beach for FREE as our guest you don't have to pay the admission there.
Jul 14, 2015
Everyone was wonderful. Goldie was very helpful and nice.
Jul 14, 2015
Our daughter and granddaughter loved the pool. We loved the shady sites, the pet park and the super friendly and kind staff. Awesome place! Thanks, Tom and Laura R.

CAMPGROUND RESPONSE / COMMENTS:

Come back and see us soon, bring along some of your friends or family to camp with you next time and we'll get them into a site as close to you as we can. We love campers like you guys!
Jul 13, 2015
enjoyed our stay-very friendly and organized--they are working hard to make things even better--would stay there again

CAMPGROUND RESPONSE / COMMENTS:

Thank you for the kind comment, it is appreciated when campers actually take the time to look around them to see not just the beautiful park that we have but also look at the total experience that we are offering to the our campers as an enjoyable, safe & comfortable experience for all ages.
Jul 13, 2015
Beautiful location with lots for kids and families. Rental unit was a great option to bring everyone together. Staff was v friendly and helpful. Great Experience!

CAMPGROUND RESPONSE / COMMENTS:

We love having folks like you stay with us, it is all about a safe comfortable experience for all ages, and we pride ourselves in making our park that type of environment.
Jul 13, 2015
Place was immaculate but very few people were there. Charged for cream cups for coffee! Electricity was not working for 2 days but did not offer to reimburse us. Nice people.

CAMPGROUND RESPONSE / COMMENTS:

Checked in on 7-6, reported electrical issue to office at approx. 5pm on 7-7 and it was fixed within 15 minutes. We keep good records. And yes the Mini Moos are .05 each and the sign above where the coffee is states that. Checked out 7-11.
Jul 11, 2015
Can't believe what a great family campground this is! Looking forward to coming back again sometime!
Jul 10, 2015
Owners Patti & Henry are great hosts and the staff are very friendly and helpful
Jul 09, 2015
Gret place tomstay, but very expensive.
Jul 09, 2015
Needs some up grades and leveling of sites and roades.

CAMPGROUND RESPONSE / COMMENTS:

Thanks for the feed back, anyone who has been here previously knows that we are constantly doing upgrades and improvements to this park and that we have much more planned. As you can imagine with a park that is now 40 plus years old there is ongoing maintenance. It has to fit into a short season.
Jul 08, 2015
Spent two nights here, learning how to handle our new 5th wheel camper. Clean facilities, all the amenities we needed, well stocked store, friendly camp owners with helpful suggestions. Layout of the sites allowed for views without feeling like trailer-city, including level sites and shade trees for every site. Regular patrolling of campground prevented issues seen in other places.

CAMPGROUND RESPONSE / COMMENTS:

We're glad you chose us as the place for your shake down cruise, we enjoyed having you with us.
Jul 08, 2015
Fun

CAMPGROUND RESPONSE / COMMENTS:

Now that just sums it up doesn't it? Thank you!
Jul 07, 2015
The owners are great just camp ground to. Mound on hill and we couldn't swim at campground. The rental cost for canoe was $10 for one hour...other camp grounds have boast that can be rented for like half day @ 25.00 just thought was too high to paddle around for one hour! Ok camp ground for older peopl that like to stay to selfs.

CAMPGROUND RESPONSE / COMMENTS:

Mound on hill? We have a pool and Free access to Peacock Beach. Our canoe/kayak rentals $10. Hr/ $20. For 4 hrs, and $30. For 8 hrs. Not sure why the comment about being good for older people who like to stay to selves. Funny that we have pictures & video of you spraying the kids on the spray ride
Jul 07, 2015
Daily visitors departure policy unfair, some can stay later than others. One policy for all. Very quite after ten. All sites clean and neat. Well run. Questionable if we would return because of visitor policy (wife very upset).

CAMPGROUND RESPONSE / COMMENTS:

The visitors spoken of were members of a Bluegrass Band who we allowed to stay later because they provide free entertainment to our guests from time to time. We do have policies for a reason and are very consistent with the follow up on them.
Jul 07, 2015
The staff from the owners down through provided excellent customer service in all areas of our stay. All the activities that the campground put on for the children at the campground was an excellent surprise for my family. We will be back next year!

CAMPGROUND RESPONSE / COMMENTS:

We've already started trying to come up with things that we can have / do at our park next year to make everyone's camping experience as enjoyable as possible. Can't wait to have you all back with us!
 

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