Campground Cancellation Guideline
Campground Specific Cancellation Policy
Please note that, the KOA National Cancellation Policy DOES NOT apply to the Jonesborough/Cherokee NF KOA. In booking your reservation and paying your deposit, you are agreeing to the terms of the Campground-Specific Cancellation Policy listed here.
2 Night minimum stay, (collecting 2 night amount), as a deposit on premium (river front and patio) and standard sites for weekend bookings with a 8 day cancellation period. No refunds for cancellations made 7 days or less prior to your arrival date. Cancellations made 8 days or more prior to your arrival date will receive a refund of deposit minus a $10 cancellation fee.
No minimum stay on premium (river front) and standard sites for weekday reservations (1 night deposit) with a 8 day cancellation period. There is no refund for cancellations made 7 days or less prior to arrival. Prior to 8 days of arrival you will receive a refund of deposit minus a $10 cancellation fee.
2 Night minimum (collecting 2 nights) on accommodations with a 8 day cancellation. There is no refund for cancellations made 7 days or less prior to arrival. You will receive a refund of deposit minus a $10 cancellation fee for cancellations made prior to 8 days of arrival.
STORYTELLING/APPLE FESTIVAL There is no refund for cancellations 45 days of arrival or less. Prior to 45 days notice you will receive a refund of deposit minus a $10 cancellation fee.
All guests are responsible for all dates reserved, regardless of arrival or departure date. Because we have saved your site for the dates you have chosen, there are no refunds for early departures.
Because we are located in a temperate rain-forest, weather cannot be used as a reason for cancellation by the guest.
National Cancellation Guideline
To guarantee your campsite, a deposit equal to at least your first night will be charged to your credit card at the time you make your reservation. Make your online reservations anytime, day or night, at KOA.com. You'll receive a confirmation email from the campground once you complete your reservation.
If you need to cancel your reservation, please call 1-888-562-8633 before the deadlines listed below to receive your deposit refund, minus a $10 cancellation fee. Text and email notifications of cancellations are not acceptable.
Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- RV & Tent Sites: 48 hours cancellation notice is required. Notify your KOA by 4 p.m. two days before your scheduled arrival.
- Camping Cabins: 7 days cancellation notice required. Please notify your KOA one week before your scheduled arrival.
- Deluxe Cabins & Unique Accommodations: These units may have special deposit and cancellation requirements. Please check with your selected KOA campground location when making your reservations.
- Reservations made after these deadlines require nonrefundable deposits. Cancellations made after deadlines will result in forfeiture of all deposits.
- Holidays & Special Events: Special deposit and/or cancellation policies may be required. Special conditions may apply during high-demand periods and special events. Please check with your selected KOA for details.